U.S. Postal Service

The Postal Service is experiencing increased parcel volumes because of the trend toward online shopping and e-commerce. The number of Sunday hubs nationwide has increased from 459 in March 2014 to 2,349 at the end of fiscal year (FY) 2017. The San Francisco District had no hubs in March 2014, but...

Financial controls at postal retail units (retail units) are established and monitored by the Office of the Controller (Controller). We identified control issues during our past audits at selected retail units related to stamp stock shipments, single drawer accountability, and segmented inventory...

OIG data analytics identified the Atlanta (GA) Main Post Office refund and void amounts for fiscal year 2017 Quarters 3 and 4 exceeded $21,000, an increase of 21 percent from the same period last year. Refunds for Express Mail were $3,838, or 18 percent of the $21,000, and were based on services not...

The objective of this audit was to determine whether stamps and meter revenue refunds were properly issued, supported, and processed at the Bellmawr, NJ, Main Window. The OIG’s data analytics identified that Bellmawr Main Window had a 128 percent increase in dollars for stamp and meter revenue...

The objective of this audit was to determine whether permit postage and fees, and voided Postage Validation Imprinter (PVI) label refunds were properly issued, supported, and processed at the Topeka, KS, Northpark Station. The PVI is a printing device attached to a point-of-sale terminal that...

Delivery robots may seem futuristic, but this next wave of logistics technology is already being tested on neighborhood sidewalks from Washington, D.C. to the German spa town Bad Hersfeld and the Swiss capital Bern. To understand how the public might react to postal delivery robots, the OIG...

The Postal Service has a long history of piloting early forms of robots in sorting centers but has yet to really test the latest generation of robots for sorting and delivery. Although it will be many years before the technology is mature enough to be fully scalable, USPS would benefit from testing...

The U.S. Postal Service joined the government-wide commercial fleet card program in January 2000 under the General Services Administration SmartPay Program. U.S. Bank is the contractor for the program, and Voyager Fleet Systems, Inc. operates as the card company. The Postal Service issues about 300...

Our objective was to determine whether the U.S. Postal Service has implemented effective physical security and environmental and wireless access controls according to policy and industry best practices at the [redacted] Processing & Distribution Center (P&DC). The [redacted] P&DC is 630,806 square...

Our objective was to determine if U.S. Postal Service mail processing facilities are optimally staffed based on its use of the Function 1 (F1) Scheduler. The F1 Scheduler is a modeling tool the Postal Service uses at 265 mail processing facilities nationwide to create job assignments for mail...