U.S. Postal Service

The Postal Service is responsible for about 195 million square feet of roofing across its portfolio of 8,349 owned facilities. We reviewed a statistical sample of 203 Postal Service-owned facilities. Our objective was to evaluate the effectiveness of the U.S. Postal Service’s roofing preventive...

This report presents the results of our self-initiated audit of Refunds and Voids at the Hoffman Estates, IL, Branch. The Hoffman Estates Branch is in the Central Illinois District of the Great Lakes Area. This audit was designed to provide U.S. Postal Service management with timely information on...

As Millennials come into their economic prime, understanding how they use mail and the ways to best serve their needs is of crucial importance to the Postal Service. The OIG therefore conducted qualitative and quantitative research to provide a more comprehensive view of how Millennials – defined in...

Our objective was to evaluate Flats Sequencing System (FSS) performance in the Capital Metro Area.In October 2008, the U.S. Postal Service began nationwide deployment of 100 FSS machines to sort flat-shaped mail (flats) such as large envelopes, newspapers, catalogs, and magazines into letter carrier...

Our objective was to determine whether the U.S. Postal Service complied with the applicable maximum total compensation provisions of the Postal Accountability and Enhancement Act of 2006, related Postal Service policies and guidelines, and IRS regulations in calendar year 2017.

The U.S. Postal Service grew its package business significantly between 2012 and 2017, with the number of packages delivered nearly doubling. To achieve this, the Postal Service has relied extensively on middlemen, known as “channel partners,” who work with ecommerce merchants in different ways and...

This report presents the results of our self-initiated audit of No Sale Transactions – Brooklyn, NY, New Lots Station. The Brooklyn New Lots Station is in the Triboro District of the Northeast Area. This audit was designed to provide U.S. Postal Service management with timely information on...

Our objective was to assess the service performance of inbound international letter post mail and strategies to meet service performance standards.

The U.S. Postal Service operates one of the largest vehicle fleets in the U.S. In fiscal year (FY) 2017, the Postal Service used 205,997 vehicles, primarily to deliver and collect mail. Each of these Postal owned vehicles are issued a fleet card to pay for commercially purchased fuel, oil, and...

This report presents the results of our audit of the Local Travel Reimbursement – Santa Ana, CA, Processing & Distribution Center (P&DC) Window. The Santa Ana P&DC retail facility is in the Santa Ana District of the Pacific Area. This audit was designed to provide U.S. Postal Service management with...