U.S. Postal Service

The Surprise Branch has 13 city routes and 51 rural routes delivered by 97 carriers (22 city and 75 rural). We used geolocation data to identify units with stop-the-clock (STC) scans that occurred at the delivery unit instead of the intended delivery address. The unit had 8,524 STC scans at the...

This management alert presents issues identified during our ongoing audit of Postal Service Transportation Network Operations and Cost Optimization Practices. The purpose of this management alert is to provide Postal Service officials immediate notification of the issues identified during our...

The Cedar Elm Station is in the Rio Grande District of the Southern Area. This delivery unit has 61 delivery routes (39 city and 22 rural) delivered by 89 carriers (52 city and 37 rural). We selected this unit based on our analysis of Enterprise Customer Care (eCC) complaint cases. Our objective was...

U.S. Postal Service retail associates (RA) can use the Retail Systems Software’s No Sale administrative function to open the cash drawer, typically to exchange higher value currency for lower value currency denominations. The RA must make three selections in the system to choose the No Sale option...

This report presents the results of our self-initiated audit of Delivery Issues – Westside Station, Tallahassee, FL. We conducted the audit to provide U.S. Postal Service management with timely information on potential operational risks at the Westside Station. Our objective was to evaluate mail...

The Postal Service coordinates its international inbound mail acceptance operations with Customs and Border Protection (CBP). A key part of these efforts is the availability and use of advance electronic data (AED), which can include details such as the recipient’s name and address, the sender’s...

This report presents the results of our self-initiated audit of Mail Delivery Issues – Bear Valley Station, Denver, CO. The Bear Valley Station is in the Colorado/Wyoming District of the Western Area. This audit was designed to provide U.S. Postal Service management with timely information on...

OIG data analytics identified the Concord MPO recorded local travel reimbursement in Account Identifier Code (AIC) 538, Local Travel Transportation, totaling $26,834, or 79 percent of all local travel reimbursements in the Bay Valley District for the period April 1, 2018, through February 28, 2019...

The OIG’s data analytics identified WES-McCorkle Branch as having recorded $161,848 to Account Identifier Code (AIC) 526, Refund Spoiled/Unused Customer Meter Stamps, from July 1, 2018 to March 31, 2019. Meter revenue refunds for the WES-McCorkle Branch accounted for 45 percent of all refunds...

This report presents the results of our self-initiated audit of Delivery Scanning Issues – Franklin Park Post Office, Franklin Park, IL. The Franklin Park Post Office is in the Central Illinois District of the Great Lakes Area. This audit was designed to provide U.S. Postal Service management with...