Customer Service Meeting Expenses – Freedom Station, Charlotte, NC

Account Identifier Code (AIC) 589, Customer Service Meetings, is used to record expenses associated with payment authorized for refreshments served at official business meetings, employee recognition gatherings, group appreciation events, and customer appreciation meetings. OIG data analytics identified districts with unusually high amounts of local purchases and payments recorded to AIC 589 paid by cash or money order. Our objective was to determine whether customer service meeting expenses at Freedom Station were valid and properly supported and processed.