U.S. Postal Service

We visited 14 facilities in the Great Lakes Area, and reviewed all 26,051 accidents, including all 95 serious accidents for FYs 2016 and 2017. We also reviewed employee participation in the Counseling At Risk Employees (CARE) program, which was established to engage employees in accident prevention...

The Postal Service defines a grievance as a dispute, difference or disagreement between parties or a complaint lodged by a party regarding wages, hours or conditions of employment. The grievance process allows employees to discuss and informally settle grievances with their immediate supervisor...

The Postal Service monitors service availability for Tier 1 business critical services. These services support core business functions, such as moving the mail, delivery, revenue, and customer service. For example, Click-N-Ship and PostalOne! are Tier 1 business critical services. Outages related to...

This report presents the results of our self-initiated audit of Local Purchases and Payments - Old National Branch, Atlanta, GA. The Old National Branch is in the Atlanta District of the Capital Metro Area. This audit was designed to provide U.S. Postal Service management with timely information on...

At the request of the U.S. Office of Personnel Management (OPM) Office of Inspector General, we performed procedures agreed upon by the OPM’s Inspector General and the Chief Financial Officer. This attestation engagement is an annual requirement of the U.S. Office of Management and Budget. Our...

This management alert presents Access Issues Identified in the Mail Processing Environment. These issues came to our attention during our ongoing Review of Information Technology Network Performance audit. The issues require immediate attention and remediation.

The mixed delivery and collection vehicle fleet primarily supports Postal Service operations such as mail collection, mixed package delivery routes, and relay drop-offs for city carriers. However, the existing fleet of vehicles had aged beyond its planned life, requiring frequent repairs. To address...

Coordination and Optimization Technologies (COTs) — a combination of algorithms, data analytics, machine learning and platform technologies — are playing a critical role in driving innovation in parcels delivery, such as on-demand deliveries by independent drivers or the in-store fulfillment of...

Two previous studies by the OIG pointed to physical advertising’s strength in leaving a lasting impression and its ability to make an emotional connection with consumers. This time, we extended our research to examine how physical advertising compares with digital advertising for branding purposes...

In 2007, the Postal Service introduced the Continuous Improvement (CI) Program as a management strategy to produce both immediate and sustainable, continuous process improvements. CI is an ongoing effort to improve Postal Service products, services, or processes. The Postal Service uses the Lean Six...