U.S. Postal Service

Costs for the Postal Service to process, transport, and deliver mail are outpacing its revenue and it faces considerable pressure to reduce costs without harming service. We set out to determine how service performance has trended for all mail classes and compared that performance to cost trends...

Our objective was to determine whether the U.S. Postal Inspection Service, New York Division, implemented effective controls for accountable property, case management, and training. Based on risk analysis of closed case count and workhours, number of hotline referrals, and National Compliance Review...

OIG data analytics identified that the Memphis Main Office Window Service had $68,892 recorded to AIC 528 from April 1 to June 30, 2019. Permit-postage refunds for the Memphis Main Office Window Service accounted for 93 percent of all refunds processed under AIC 528 within the Tennessee District for...

OIG data analytics identified Huntridge Station had high amounts of refunds recorded to Account Identifier Code (AIC) 538, Local Transportation, which were paid by cash or money order. The Huntridge Station had a total of $7,619 local travel reimbursements for fiscal year (FY) 2019, Quarter (Q)1...

Our objective was to determine whether the U.S. Postal Service’s Postal Vehicle Service (PVS) Zero Base program was properly implemented and meeting goals. The Postal Service has a PVS fleet and drivers who are career Postal Service employees to move mail between processing facilities, inner-city...

The U.S. Postal Service maintains a product costing system designed to comply with the Postal Accountability Enhancement Act (PAEA), develop product costs, and generate information to support management decisions. The PAEA requires the Postal Service to annually report costs, revenue, volume, and...

This report presents the results of our self-initiated audit of package delivery scanning issues at Gardena Post Office, Gardena, CA. The Gardena Post Office is in the Los Angeles District of the Pacific Area. This audit was designed to provide U.S. Postal Service management with timely information...

Postal Service pay administration policies establish conditions and procedures for setting the salaries of Postal Service employees. Salary schedules are a means for determining compensation by employment category and progressively higher pay grades exist within most categories. Major categories...

The [redacted] Branch is in the Baltimore District of the Capital Metro Area. It has 67 city routes delivered by 97 carriers (76 Full-Time Regulars and 21 City Carrier Associates). The branch also has 11 clerks (nine full time and two postal support employees) performing retail and customer service...

Our objective was to assess controls and actions taken by the U.S. Postal Service to address identified security deficiencies surrounding the Postal Service’s Deposit by Mail (DBM) service at [redacted] mail processing facilities. At the request of a business customer, the Postal Service initiated a...