U.S. Postal Service

Our objective was to review select mail delivery and customer service operations at the Chatsworth Post Office in Chatsworth, CA. We reviewed delivery metrics including the number of routes and carriers, mail arrival time, amount of reported delayed mail, package scanning, distribution up-time, and...

This report presents the results of our self-initiated audit of Local Purchases and Payments: Miscellaneous Services – Ellensburg, WA, Main Post Office (MPO). The Ellensburg MPO is in the Seattle District of the Western Area. This audit was designed to provide U.S. Postal Service management with...

During fiscal year 2019, we reviewed package scanning procedures at 25 Postal Service delivery units to determine if employees were properly scanning packages. During our audits, we found that Postal Service employees were not always following package scanning procedures at 21 of the 25 units...

We selected the Birmingham P&DC for review based on our analysis of manual flats productivity as measured by the Management Operating Data System (MODS). The Postal Service uses MODS data to plan workload, forecast workhours and mail volume, track mail processing activities, evaluate the efficiency...

This report presents the results of our self-initiated audit of mail delivery and customer service operations at the Allen Post Office in Allen, TX.The Allen Post Office is in the Dallas District of the Southern Area. The delivery unit has a total of 68 routes (12 city, 53 rural, and three Contract...

The Greenfield (owned), Maxwell (leased), and New Palestine (leased) Post Offices are in the Greater Indiana District. The Postal Service is required to maintain a safe and healthy environment for both employees and customers in accordance with its internal policies and procedures and Occupational...

The Waynesville (owned), Lake Junaluska (leased), and Clyde (leased) Post Offices are in the Mid-Carolinas District. The Postal Service is required to maintain a safe and healthy environment for both employees and customers in accordance with its internal policies and procedures and Occupational...

The Postal Service operates and maintains one of the world’s largest computer networks, linking more than 31,000 retail locations and making communication possible among hundreds of thousands of employees. The Postal Service processes more than 146 billion mailpieces annually and delivers nearly...

This report presents the results of our self-initiated review of U.S. Postal Service actions to safeguard employees from Hurricane Katrina. Our objective was to determine whether employees were safeguarded prior to the landfall of Katrina.

Our overall objective was to determine the effectiveness of the actions to account for all employees based on whether the Postal Service (1) located employees in the days after Katrina and (2) tracked employees’ locations as they changed addresses in the days and months following the hurricane. We...