U.S. Postal Service

BackgroundThis report presents the results of our self-initiated audit of mail delivery and customer service operations at the New Orleans Central Carrier Station in New Orleans, LA. The New Orleans Central Carrier Station is in the Louisiana District of the Southern Area. This audit was designed to...

The Philadelphia P&DC is in the Philadelphia District within the Eastern Area. The P&DC processes letters, flats, and parcels. From July 1 to December 31, 2019, it reported 13,206 late trips (third highest among P&DCs) and 1,297 extra trips (40th highest among P&DCs) from the plant to delivery units...

Our objective was to determine whether local purchases and payments made at the Hicksville, NY, Post Office were valid, properly supported, and processed; and whether the post office effectively processed refunds paid with no-fee money orders.

The purpose of the Postal Service’s universal service obligation (USO) is to ensure that all postal users receive a minimum level of service at a reasonable price. However, many aspects of the Postal Service’s current USO are not clearly defined. A further defined USO would protect postal customers...

OIG data analytics identified all Orlo Vista Branch’s retail floor stock inventory counts in fiscal years (FY) 2019 and 2020, Quarter (Q) 1, to be outside of tolerance levels. In addition, the last two counts of retail floor stock resulted in overages and shortages in excess of $4,000 (absolute...

We chose the Foothill Station based on our analysis of city carriers returning after 6:00 p.m. using data from the Enterprise Data Warehouse (EDW). Our objective was to review select mail delivery and customer service operations at the Foothill Station. Our fieldwork was completed before the...

At the end of a contract life cycle, Supply Management is required to close out the contract by concluding or resolving all contractual requirements. Contracting officers (CO) are responsible for ensuring that all contract closeout activities are performed. Our objective was to assess the...

Our objective was to assess whether the Postal Service is effectively hiring and retaining first-line supervisors. We reviewed recruitment and retention initiatives to determine if they met their intended purpose. Additionally, we evaluated a statistical sample of 246 first-line supervisor vacancies...

Our objective was to determine if Postal Service management is adhering to building maintenance and safety and security standards and employee working condition requirements at post offices.

Forensic Laboratory Services (FLS) consists of the National Forensic Laboratory near Washington, D.C., and 22 digital laboratories throughout the country. FLS has been accredited since 2009 and employs forensic scientists, analysts, and contractors to assist in identifying individuals responsible...