U.S. Postal Service

Hurricane Sandy on October 29, 2012, caused billions of dollars in damages on the eastern seaboard, including about $39.6 million in total costs and damages to the U.S. Postal Service. In the wake of this national disaster, we assessed the Postal Service’s efforts to protect employees, mail, and...

The objective of this audit was to determine whether internal controls over accountable paper and postal funds at the Pomona Main Post Office were managed effectively. Accountability examinations include retail floor stock (stamps sold on the retail floor), unit reserve stock (stamps used to...

For more than 200 years, the Postal Service has been a mainstay in rural America, which the OIG found values the Postal Service for not just its package and mail services but also its presence in the community. For example, more than half (56 percent) of rural customers know either their postmaster...

The Postal Service continues to face financial challenges due to declines in letter mail volume. As declines persist, strategic cost control is one of the key factors that must be addressed. And clearly, labor costs will be a critical area, as it is the greatest component of postal costs —...

Due to the impact of first‑line supervisors on Postal Service operations, the OIG sought to gain an understanding of the structure, footprint within the organization, and investments made in first‑line supervisors. As such, key human capital and performance data related to first‑line supervisors was...

Should same-day delivery remain a niche product mostly appealing to urban Millennials, next-day delivery could instead become the “new normal” for many online orders. As it keeps one eye on the future of same-day delivery, the Postal Service should also continue to focus on next-day delivery through...

We tested key financial reporting controls, traced accounting transactions, and reviewed support documentation in selected accounting processes and determined the Postal Service fairly stated accounting transactions in the general ledger, and selected controls surrounding those transactions were...

This report presents the results of our audit assessing mail delivery and customer service issues at the Greenpoint and Williamsburg Stations, Brooklyn, NY. We conducted this audit in response to a June 21, 2019, request from four New York members of Congress (Senators Charles Schumer and Kirsten...

This report presents the results of our self-initiated audit of the U.S. Postal Service’s partnership agreements with [redacted]. Our objectives were to determine [redacted] with agreement provisions and determine whether opportunities exist to enhance agreement provisions.

This report presents the results of our self-initiated audit of manual parcel processing operations at the Brooklyn Processing and Distribution Center (P&DC) in Brooklyn, NY. We conducted this audit to provide U.S. Postal Service management with timely information on operational risks at the...