U.S. Postal Service

Our objective was to determine if the U.S. Postal Service’s processing network is operating at optimal efficiency and meeting service standards.Our fieldwork was completed before the President of the United States issued the national emergency declaration concerning the novel Coronavirus disease...

Transportation is a core part of Postal Service operations, combining Postal Service-owned and operated assets with contractor operations. Every day a team of transportation and logistics professionals manage an average flow of over 390 million mailpieces throughout the Postal Service network, which...

Postal Service transportation costs have increased $1.7 billion (or about 25 percent) since fiscal year (FY) 2014 despite an overall decline in mail volume of 8.8 billion pieces (or about 6 percent), as well as several initiatives to reduce transportation costs. Our objective was to analyze...

The Office of Inspector General is tasked with ensuring efficiency, accountability, and integrity in the U.S. Postal Service. We also have the distinct mission of helping to maintain confidence in the mail and postal system, as well as to improve the Postal Service's bottom line. We use audits and...

Our objective was to evaluate the effectiveness of management controls over the Landlord Maintenance Program (LPM). Specifically, the controls in place to ensure compliance with policies and procedures related to leased buildings for which the landlords have repair and maintenance responsibilities...

The Postal Service is required to maintain a safe and healthy environment for both employees and customers in accordance with its internal policies and procedures1 and Occupational Safety and Health Administration (OSHA) safety laws. Our fieldwork was completed before the President of the U.S...

The In-Office Cost System (IOCS) is the primary probability sampling system the U.S. Postal Service uses to attribute the labor costs of clerks, mail handlers, city carriers, and supervisors related to handling the mail. Data collected from IOCS enables the Postal Service to allocate labor costs to...

BackgroundThis report presents the results of our self-initiated audit of mail delivery and customer service operations at the New Orleans Central Carrier Station in New Orleans, LA. The New Orleans Central Carrier Station is in the Louisiana District of the Southern Area. This audit was designed to...

The Philadelphia P&DC is in the Philadelphia District within the Eastern Area. The P&DC processes letters, flats, and parcels. From July 1 to December 31, 2019, it reported 13,206 late trips (third highest among P&DCs) and 1,297 extra trips (40th highest among P&DCs) from the plant to delivery units...

Our objective was to determine whether local purchases and payments made at the Hicksville, NY, Post Office were valid, properly supported, and processed; and whether the post office effectively processed refunds paid with no-fee money orders.