U.S. Postal Service

The TLH Lake Jackson Station is in the Gulf Atlantic District of the Southern Area. OIG data analysis identified this unit had a 159 percent increase in account identifier code 594 Vehicle Fuel and Oil Expense Paid Locally between fiscal year (FY) 2019, Quarter (Q) 4, and FY 2020, Q1, from $1,470 to...

The Milam Dairy Annex is in the South Florida District of the Southern Area. The delivery unit has 38 city routes delivered by 45 full-time city carriers and 34 city carrier assistants. The unit also has 18 clerks. Forty-two percent of the unit’s delivery points are businesses. We chose the Milam...

The Hawthorne Post Office is in the Los Angeles District of the Pacific Area. The unit has 50 city routes, including one auxiliary route, delivered by 58 full-time regular city carriers, four part-time flexible city carriers, and five city carrier assistants. We chose the Hawthorne Post Office based...

Our objective was to assess the management structure at the Postal Service, specifically with regards to how the districts are ranked and how operational manager and supervisor positions are allocated at the area, district, and facility levels (the field). As part of our focus on first-line...

Our objective was to assess whether Postal Service first-line supervisors are adequately prepared and positioned to meet operational goals and objectives. Specifically, we assessed first-line supervisor training, responsibilities, and qualifications. We address first-line supervisor organizational...

Our objective was to determine whether the U.S. Postal Inspection Service has efficient and effective controls to manage the Administrative Non-Mailability Protocol (ANP) program. Postal inspectors are federal law enforcement officers responsible for enforcing laws that defend the nation’s mail...

During our audit of controls over automatic indemnity claim payments, we found significant internal control weaknesses in the Postal Service’s claims system. From fiscal year (FY) 2014 to FY 2019, the Postal Service paid a total of about $194 million in connection to about 2.3 million domestic...

We selected the Tucson P&DC for review based on our analysis of manual flats productivity as measured by the Management Operating Data System (MODS). The Tucson P&DC’s FY 2019 manual flats productivity of 992 mailpieces per hour was significantly higher than the national average productivity of 332...

Our objective was to explore two options to address reducing unfunded retirement liabilities. First, we evaluated potential changes to life expectancy (mortality-improvement) assumptions used to calculate the RHB liability. Next, our investment consultant determined the potential impact of investing...

The objective of our audit was to evaluate the accuracy of Surface Visibility scans and reporting for Highway Contract Route (HCR) and Postal Vehicle Service (PVS) trips. This audit was requested by the Postal Service’s Surface Logistics group. Surface transportation includes HCR, PVS, maritime, and...