Informed Delivery Sign-Up Communication and Implementation

Our objective was to assess the effectiveness of the internal communication and implementation of Informed Delivery sign up at retail facilities. Informed Delivery is the U.S. Postal Service’s offering that allows customers to digitally preview their letter mail and package delivery via email notifications, online dashboard, or mobile application. Our fieldwork was completed before the President of the United States issued the national emergency declaration concerning the novel coronavirus disease outbreak on March 13, 2020. The results of this audit do not reflect operational changes or service impacts that may have occurred throughout the Postal Service’s operational network as a result of the pandemic.