U.S. Postal Service

OIG data analytics identified the Industrial Station had $499,801 in postage affixed refunds recorded to account identification code (AIC) 526, Refund Spoiled/Unused Customer Meter Stamps. This was 86 percent of California 2 District total refunds for this period.The objective of this audit was to...

Personnel actions are changes to an employee’s status such as hiring, reassignment, promotion, benefit changes, separations, and retirements. Local Human Resources personnel, as well as supervisors and managers across the organization, are responsible for initiating actions by providing the relevant...

Our objective was to determine whether the U.S. Postal Service is effectively managing capital equipment at the Information Technology Center (ITC) in Eagan, MN.In January 2021, the Eagan ITC had over 4,300 capital equipment items — such as computer servers — for operations, system enhancements...

Each year, increased mail volume during peak mailing season — November through January — significantly strains the Postal Service’s processing and distribution network. During the peak mailing season of FY 2021, increased package volume and reduced employee availability resulting from the COVID-19...

Our objective was to assess the effectiveness of plant load agreements in the New Jersey District. We selected this district based on volume and revenue declines from fiscal year (FY) 2019 to FY 2020 of 32 percent (500 million mailpieces) and 31 percent ($109.8 million in revenue), respectively...

The Center Ossipee, East Wakefield, and Conway (all leased) post offices are in the Maine-New Hampshire-Vermont District. The Postal Service is required to maintain a safe and healthy environment for both employees and customers in accordance with its internal policies and procedures and...

From January 1, 2020, through March 31, 2021, the Raleigh, NC, Processing and Distribution Center (P&DC) reported 7,483 late arriving containers, about 1.44 billion pieces of delayed inventory, and 112,302 delayed dispatch containers. This site was selected based on the high number of delayed...

Since 1975, the Postal Service has leveraged its expansive retail network to accept passport applications on behalf of the U.S. Department of State (State Department). The State Department is primarily responsible for nationwide passport services. This includes designating entities to accept...

Over the past 20 years, digital diversion of communication, growth in ecommerce, changing customer needs and expectations, and new sources of competition have transformed the mail and parcel industry. In this white paper, the OIG researched public and private organizations with similarities to the...

Every Postal Service-owned vehicle is assigned a Voyager credit card to pay for its commercially purchased fuel, oil, and routine maintenance. OIG data analytics identified offices with potentially fraudulent Voyager card activity. The Wilmington, NC, Magnolia Station had 1,713 transactions at risk...