U.S. Postal Service

The North Royalton, Willoughby, and Jesse C. Owens Post Offices are in the Ohio 1 District. The Postal Service is required to maintain a safe and healthy environment for both employees and customers in accordance with its internal policies and procedures and Occupational Safety and Health...

The Cochituate, Winchester, and John F. Kennedy Post Offices are in the Massachusetts-Rhode Island District. The Postal Service is required to maintain a safe and healthy environment for both employees and customers in accordance with its internal policies and procedures and Occupational Safety and...

Our objective was to assess the Postal Service’s management of its employees’ use of novel coronavirus disease (COVID-19) leave under the Families First Coronavirus Response Act (FFCRA). Although the FFCRA expired on December 31, 2020, the Postal Service continued to allow liberal leave usage for...

In its 10-year plan, the Postal Service expressed an intent to enhance tools that drive greater value for the senders of mail, including Informed Delivery (ID) and Informed Visibility (IV). In this white paper, the OIG discusses marketers’ perceptions of ID and IV and their suggestions to improve...

Our objective was to assess the effectiveness of Terminal Handling Services (THS) operations in Denver, CO. We conducted site visits at the Denver THS facility and the Denver Processing and Distribution Center (P&DC). We selected the Denver P&DC because it accounted for about 76 percent of the total...

The portion of Americans who vote by mail had been growing steadily even before the novel coronavirus disease (COVID-19) pandemic led to millions of voters casting mail ballots for the first time. In the 2020 general election, the Postal Service delivered more than 135 million ballots to or from...

Our Semiannual Report to Congress presents a snapshot of the work we did to fulfill our mission for the six-month period ending March 31, 2021. Our dynamic report format provides readers with easy access to facts and information, as well as succinct summaries of the work by area. Links are provided...

This report presents the results of our self-initiated audit of Mail Delivery and Customer Service Operations at the East Stroudsburg Post Office, in East Stroudsburg, PA. The East Stroudsburg Post Office is in the Delaware-Pennsylvania 2 District of the Atlantic Area. This audit was designed to...

The U.S. Postal Service considers mail to be delayed when it is not processed in time to meet the established delivery day. Delayed mail can adversely affect Postal Service customers and harm the organization’s brand.The Postal Service launched the Mail Condition Visualization (MCV) system in...

Our objective was to assess the Postal Inspection Service’s response to mail fraud and mail theft during the COVID-19 pandemic. After we began the audit, we received a congressional request from seven members of Congress asking us to identify what actions, if any, the Postal Inspection Service had...