U.S. Postal Service

This report presents the results of our self-initiated audit of property conditions at the Smithville (owned), Leander (owned), and Kyle (leased) post offices in the Rio Grande District. This audit was designed to provide Postal Service management with timely information on potential risks related...

During the COVID-19 pandemic, the Postal Service provided vital service, including the delivery of critical items such as medications, stimulus payments, and Social Security checks. Further, the Postal Service is the leading delivery service provider for online purchases. A May 2020 Harris Poll...

Our objective was to evaluate the Contract Delivery Service (CDS) renewal process for compliance with Postal Service policies and procedures. Our scope included all CDS contract renewals for fiscal years (FY) 2018 and 2019. The Postal Service has statutory authority to contract for surface mail...

The Columbia Main Post Office is located in the Gateway District of the Central Area. This audit was designed to provide U.S. Postal Service management with timely information on potential scanning and mail delivery risks at the Columbia Main Post Office. The delivery unit has 38 city routes which...

The Postal Service contracts with a variety of suppliers for goods and services such as technical and consulting services. Accenture Federal Services (Accenture) accounted for the highest amount of funds the Postal Service spent for IT contracts during FYs 2018 and 2019 – about $332 million. Our...

The Minneapolis Main Post Office is located in the Northland District of the Central Area. OIG data analytics identified Minneapolis Main Post Office as having a large stamp inventory of approximately $3 million. Our objective was to determine whether the Minneapolis Main Office properly accounted...

During our audit of the Integrity of Postal Service’s Social Media Presence, we found a smishing campaign that may have a significant negative impact on the Postal Service’s brand, reputation, and customer loyalty. The purpose of this alert is to bring this issue to your attention with a...

The Postal Service invests in facilities, vehicles, services, technology, equipment, and other resources. These resources help the Postal Service meet its customer experience, employee engagement, and revenue generation goals; and provide the Postal Service with the tools needed to maintain...

The Katy Carrier Annex is in the Houston District of the Southern Area. The unit has 48 city routes, 32 rural routes, and seven contract routes delivered by 62 city carriers, 49 rural carriers, and seven contract carriers. We chose the Katy Carrier Annex based on the number of stop-the-clock (STC)...

We conducted this audit in response to a January 27, 2020 congressional request from Senator Margaret Hassan, who raised concerns regarding complaints at multiple Postal Service facilities in New Hampshire. Our objective was to evaluate mail delivery and customer service operations at selected...