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Our objective was to evaluate select mail delivery and customer service operations and determine whether internal controls were effective at the Newark Post Office.
Our objective was to assess the effectiveness of the Postal Service’s Secure Destruction program. The Secure Destruction program is one of the Postal Service’s key environmental sustainability initiatives. The Postal Service developed the program with commercial mailers (mailers) in 2014 to...
Our objective was to determine if the Postal Service properly processed and supported online refund requests for Priority Mail Express (PME). We conducted this audit in response to concerns raised by the U.S. Postal Inspection Service and our Office of Investigations. The concerns related to...
OIG data analytics identified the Ranson, WV, Post Office as having $36,694 recorded to account identifier code (AIC) 528, Refund Permit Postage and Fees, from October 1, 2019 to September 30, 2020. This amount represented 81 percent of the district’s $45,157 refunds for permit postage and fees for...
The Postal Service uses contracted, supplier-operated routes to transport mail and equipment between plants, post offices, and other designated points. These routes include “as needed” services that allow suppliers to travel anywhere within the continental U.S. “As needed” routes are on-demand...
The City Carrier Cost System (CCCS) is a statistical study of mail delivered on city carrier routes. For each selected route, a data collection technician selects a sample of mail to be delivered on the scheduled test date. The technician records the mail class, product type, and other...
The Postal Service uses a vast network of systems to collect, process, transport, and deliver nearly half of the world’s mail. The majority of these systems are classified as business applications because they support essential business functions, such as mail processing and delivery. To improve...
OIG data analytics identified this site as having large retail floor stamp inventory count shortages and one overage from October 1, 2019 through April 30, 2021. Retail associates who work at window services are not assigned a stamp stock inventory and instead work from a shared retail floor stamp...
OIG data analytics identified that the Ft. Lauderdale Main Post Office had issued $126,196 in refunds for spoiled/unused postage meter stamps and customers postage and fees paid for special services from February 1, 2020, to January 1, 2021. The Ft. Lauderdale Main Post Office was the ninth largest...
Contract Delivery Service (CDS) is a contractual agreement between the Postal Service and an individual or firm for the delivery and collection of mail to and from homes and businesses. The Postal Service considers CDS to be one of its three primary delivery types, in addition to city carriers and...
