U.S. Postal Service

To determine delivery windows and expected arrival times, the Postal Service has specific service standards. These standards may seem like simple ranges of days, but behind them is a complex system that accounts for factors about each mailpiece, such as the type of mail it is and where and when it...

The Postal Service offers up to $5,000 of insurance coverage as protection against the loss of or damage to a customer’s package. When an insured item is lost or damaged, the customer may request compensation by filing an indemnity claim online, by mail, or at a postal retail unit. If an indemnity...

Account Identifier Code (AIC) 553, Refund Postage and Fees, is used to record refunds of customers postage and fees paid for special services not received. OIG data analytics identified the Norristown Tri‑County Post Office had about $266,790 recorded to AIC 553 from January 1, 2020, to December 31...

The OIG found that, over the past decade, the Postal Service has focused its technology development efforts on two areas: mail innovations and data analytics. The Postal Service’s recently released Delivering for America: Our Vision and Ten-Year Plan to Achieve Financial Sustainability and Service...

Postal Service management is responsible and accountable for the prevention of accidents and responsible for controlling losses, such as ensuring quality of performance and operating within cost and budget guidelines. Management’s role is to share responsibility for the safety and health of...

Our objective was to evaluate the effectiveness of U.S. Postal Inspection Service policies and procedures for managing cryptocurrency in its law enforcement activities. Cryptocurrency is a decentralized form of digital currency that uses a blockchain, or public ledger, to record transactions. The...

The U.S. Postal Service considers mail to be delayed when it is not processed in time to meet the established delivery day or when it is processed but not on the dock in time for scheduled transportation to delivery units. Delayed mail can adversely affect Postal Service customers and harm the...

OIG data analytics identified the Industrial Station had $499,801 in postage affixed refunds recorded to account identification code (AIC) 526, Refund Spoiled/Unused Customer Meter Stamps. This was 86 percent of California 2 District total refunds for this period.The objective of this audit was to...

Personnel actions are changes to an employee’s status such as hiring, reassignment, promotion, benefit changes, separations, and retirements. Local Human Resources personnel, as well as supervisors and managers across the organization, are responsible for initiating actions by providing the relevant...

Our objective was to determine whether the U.S. Postal Service is effectively managing capital equipment at the Information Technology Center (ITC) in Eagan, MN.In January 2021, the Eagan ITC had over 4,300 capital equipment items — such as computer servers — for operations, system enhancements...