U.S. Postal Service

The Postal Service reported processing and delivering record numbers of ballots during the 2020-2021 election season — over 135 million ballots. Within that total were ballots of international origin, including 62,139 for the general election and 1,055 for the Georgia Senate runoffs. These figures...

The Castle Rock Main Post Office (MPO) is in the Colorado/Wyoming District of the WestPac Area. This audit was designed to provide U.S. Postal Service management with timely information on potential scanning, mail delivery, and customer service operations risks at the Castle Rock MPO. The unit has...

Both the Burbank, CA, Main Office and Downtown Station sites are in the California 3 District of the WestPac Area. OIG data analytics identified these two sites as having large retail floor stamp inventory count shortages from October 1, 2019 through January 31, 2021. Retail associates who work at...

OIG data analytics identified Merrifield, VA, Post Office permit postage refunds totaling about $179,613 for fiscal year (FY) 2020. In addition, we identified some months with unusually high refunds. The objective of this audit was to determine whether postage affixed BRM refunds were properly...

We analyzed delayed mail volumes from mail processing facilities nationwide and found that the North Houston, TX, Processing and Distribution Center (P&DC) reported the most delayed mail in the nation from January 1 to December 31, 2020. However, the North Houston P&DC also processed4 the most mail...

The OIG analyzed revenues and costs of nearly all USPS-managed post offices in the U.S. The research found that both revenue and costs at post offices aligned closely with population density — highest in more urban areas, lowest in rural locations. However, rural post offices were more likely to...

Our objective was to assess the Postal Service’s exit processing and determine whether managers revoked facility access for separated employees and inactive contractors in a timely manner.

We selected the Lehigh Valley Processing and Distribution Center (P&DC) for audit because from January 1, 2019, to August 31, 2020, MCV reported about 605 million delayed mailpieces, or 32.2 percent of the total pieces handled at this facility. We reviewed operations with the most delayed mail —...

The Southwest Station, Washington, D.C., is in the Capital District of the Atlantic Area. The Southwest Station has 48 city routes which are delivered by 59 full-time city carriers and 29 city carrier assistants. The Southwest Station also has 15 clerks, including 10 full-time and five postal...

The OIG conducted a nationally representative survey to understand the ways the COVID-19 pandemic may have altered customer perceptions of the Postal Service and their habits around mail and other postal-related activities. The OIG found that Americans continued to hold favorable views of the Postal...