U.S. Postal Service

Our objective was to assess the efficiency of the U.S. Postal Service’s transportation consolidation of mail (loading, unloading, and trailer utilization) for long-haul Highway Contract Routes (HCR) for the Chicago and San Francisco Network Distribution Centers (NDC). We determined the Postal...

Our objective was to assess the accuracy and reliability of In-Office Cost System (IOCS) telephone readings. The IOCS is the primary probability sampling system used by the U.S. Postal Service to attribute the labor costs of clerks, mail handlers, city carriers, and supervisors related to the...

Our objective was to evaluate the U.S. Postal Service Greensboro District’s fiscal year (FY) 2016 Define, Measure, Analyze, Improve, Control (DMAIC) Priority Air/Surface continuous improvement process project. Greensboro District management did not comply with DMAIC process requirements or meet its...

Our objective was to determine if the U.S. Postal Service’s Highway Contract Route (HCR) contracting practices, including avoidance of conflicts of interest, are in compliance with Postal Service policies and procedures and in line with industry practices. We found that the Postal Service’s HCR...

An insider threat program helps an organization prevent, detect, and respond to the threat of an employee, contractor, or business partner misusing their trusted access to computer systems and data. Threats to the U.S. Postal Service include the theft and disclosure of sensitive, proprietary, or...

The OIG performed data analytics to identify offices with expenses related to lost or stolen stamp stock shipments. We identified $11,640 of expenses related to stamp stock shipments for the James Crews Station, Leon Mercer Jordan Finance Station, and Northeast Finance Station between May 1, 2016...

The OIG used data analytics to identify offices with lost or stolen stamp stock shipments. We identified expenses related to stamp stock shipments between May 1, 2016, and April 30 2017, for the Anderson, IN, Post Office, and Anderson Stations B and C, two small finance stations whose stamp stock is...

In 2016, the Postal Service managed 31,585 retail offices serving 877 million customers. To reduce wait-time-in-line and expedite customer transactions, the Postal Service developed the mobile Point-of-Sale (mPOS) system, which allows retail associates to accept credit card and non-PIN debit card...

In March 2015, February and October 2016, the Postal Service administered Postal Pulse surveys to evaluate employee engagement. Results indicated postal employee engagement improved slightly over the course of the three surveys. However, the Postal Service ranked in the bottom one percent of scores...

Stamp Fulfillment Services, Kansas City, MO, fulfills stamp orders from postal retail units. Retail units are responsible for identifying and locating missing stamp stock shipments. When retail units do not resolve discrepancies timely, Accounting Services records an expense to the units for the...