Credit for Disputed Voyager Card Transactions

The U.S. Postal Service joined the government-wide commercial fleet card program in January 2000 under the General Services Administration SmartPay Program. U.S. Bank is the contractor for the program, and Voyager Fleet Systems, Inc. operates as the card company. The Postal Service issues about 300,000 cards nationwide which can be used at more than 230,000 retail merchant locations in the U.S. The Voyager card is used to pay for commercial fuel and oil, maintenance, repair, towing, shuttling, servicing, washing, and polishing of Postal Service-owned vehicles. It is accepted by most major oil companies. Our objective was to determine whether the Postal Service was properly credited for disputed Voyager card transactions.