U.S. Postal Service

The U.S. Postal Service has a presence on 18 social media sites, including the two most popular, Twitter and Facebook. Its social media strategy, however, is currently limited. Based on extensive research, this white paper concludes that a stronger, more robust social media strategy could help the...

As part of its effort to control personnel costs, the U.S. Postal Service has identified the need to create a new retirement plan for future employees. To that end, the Postal Service requested we benchmark its retirement benefits against similar private and government programs. Benchmarking is...

The Postal Service’s leave benefits have generally remained unchanged for decades. They offer a set number of days employees can use for reasons specific to that benefit. Employees who take time off must classify the type of leave they use, which increases administrative requirements. Conversely...

In this white paper we explore how the U.S. Postal Service could experience a significant boost in commercial package volume as 3D printing becomes more widespread. Most 3D printed objects are lightweight, which are exactly the type of parcel the Postal Service specializes in handling. As more...

There is no doubt that packages are growing in importance to the Postal Service’s future. To meet emerging customer demands, the Postal Service needs to position itself for long-term success and broaden its role across the package delivery value chain. The Postal Service has already taken some steps...

To give consumers of all ages advertising messages that are relevant, interesting, and dynamic, mailers can incorporate a number of innovations into their mail pieces. These innovations can help bolster the strength of message by, for example, providing additional content easily accessed digitally...

We conducted extensive research and employed scenario planning to understand what the needs and expectations of future customers of the U.S. Postal Service might be, and how the Postal Service could effectively meet those changing needs. The project involved studying projections for more than 80...