U.S. Postal Service

Although the decline of First-Class Mail volume rightfully gets a lot of attention, it is important to understand the underlying trends affecting its key segments, including correspondence mail. This paper examines how key and interrelated factors like electronic diversion, demographic changes, the...

The objective of this audit is to determine whether internal controls for issuing permit postage and fee refunds were in place and effective at the Palm Coast, FL, Branch.The U.S. Postal Service Office of Inspector General (OIG) Field Financial Risk Model identified that the Palm Coast Branch refund...

Our objective was to assess the effectiveness of internal controls over Voyager fleet cards used in delivery operations in the Great Lakes Area.U.S. Bank manages the Voyager Fleet Systems credit card program for the U.S. Postal Service, and actively monitors transactions to identify potentially...

The objective of our audit was to assess whether the U.S. Postal Service effectively managed its Limited Duty and Rehabilitation programs to ensure that injured employees in the Southern and Pacific areas who were deemed fit returned to work timely.The Postal Service’s Limited Duty and...

The objective of our audit was to assess the effectiveness of the Postal Service’s National Recycling Program (NRP). In fiscal year (FY) 2014, the Postal Service approved $33 million for the NRP as part of an overarching initiative to drive waste and cost out of operations, generate revenue, and...

Our objective was to assess the effectiveness of the U.S. Postal Service’s irregularity reporting process for highway contract routes (HCR) at the Chicago Network Distribution Center (NDC). This is the second and final report in our series examining HCR irregularities.

The objective of this audit is to determine whether internal controls for issuing refunds for walk-in revenue were in place and effective at the Kissimmee, FL, Main Office. The OIG Field Financial Risk Model identified the Kissimmee Main Office, for quarters (Q) 3 and 4 fiscal year 2017, made over...

The objective of our audit was to assess the effectiveness of the Terminal Handling Services (THS) used to sort and transport mail for the Postal Service in the Capital Metro Area. There are eight THS facilities in the Capital Metro Area and an additional 61 nationwide. The annual cost for the FedEx...

The objective of this audit was to determine whether internal controls were in place and effective over the management of the Gold Tree Contract Postal Unit (CPU) by the Sarasota, FL, Main Post Office. The OIG uses data analytics to evaluate the Postal Service’s financial information. Host...

The Postal Accountability and Enhancement Act of 2006 (PAEA) allowed the U.S. Postal Service to enter into bilateral agreements with foreign posts to promote the efficient operation of international postal services. The Postal Service subsequently established bilateral agreements that developed new...