Open Recommendations

The Office of Programs should develop and document new procedures to reflect the Program Evaluation and
Management Services’ representative payee monitoring responsibilities as a result of Board Order 21-31, or
work with the Bureau of Field Service to update Field Operations Manual 1 1450 to ensure complete and
timely monitoring, for all the annual representative payee monitoring cycles;

The Office of Programs should determine the appropriate number of full-time equivalent Program Evaluation and
Management Services employees that are needed to effectively perform representative payee monitoring each year;

The Office of Programs should if needed, reassign or hire additional employees
to assist with the annual representative payee monitoring;

The Office of Programs should provide applicable Program Evaluation and Management Services’ employees
(those assigned to conduct the annual rep payee monitoring) with the appropriate access to the third party system
used to conduct background checks; and

The Office of Programs should design and implement a process to periodically analyze the results of
representative payee monitoring cycles to ensure the effectiveness of representative payee monitoring.

The Office of Programs Should determine if annual refresher training is needed for its employees assigned
to representative payee monitoring to ensure that representative payee cases are completed timely;

The Office of Programs should request that Bureau of Field Service assign trained and experienced
representative payee monitoring employees to supplement Program Evaluation and Management Services
to ensure all backlogged fiscal year 2022 representative payee monitoring cases are completed as soon as possible.
If this is not feasible, obtain additional support based on management’s decision (e.g., contractors, other agency bureaus, etc.);

The Office of Programs should complete all fiscal year 2022 backlogged representative payee monitoring cases; and

The Office of Programs should implement procedures to ensure that all representative payee monitoring cases
in each annual cycle are completed before the next annual cycle begins.

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

Provide suggested guidance to the district level to update their contingency operations plans to account for the inoperability of charging stations.

Update the performance plans for the National Account Managers to include standards regarding proactive efforts to develop new customers, and ensure these standards are incorporated into the annual marketing plan.

Develop a marketing plan to initiate contact with those agencies not currently doing business with GPO.

Develop specific and measurable annual targets for customer and revenue growth.

Embassy Lusaka should monitor and document public diplomacy grants in accordance with Department standards.

Embassy Lusaka should implement a plan to increase nonimmigrant visa adjudication capacity and reduce interview appointment wait times.

Embassy Lusaka should comply with Department consular procedural requirements.

Embassy Lusaka should comply with Department standards for consular crisis preparedness.

Embassy Lusaka should monitor the Global Support Services program in accordance with Department standards.

Embassy Lusaka should conduct validation studies on issued nonimmigrant visas in accordance with Department standards.

Embassy Lusaka should record, track, and collect employee accounts receivable, in accordance with Department requirements.

Embassy Lusaka should bring its cashier operations into compliance with Department standards.

Embassy Lusaka should clear overdue travel advances, in accordance with Department guidelines, and put overdue travel advance funds of up to $24,770 to better use.

Embassy Lusaka should manage its fuel operations in accordance with Department standards.