GPO Procured Printing Inspection

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Title Full

GPO Procured Printing Inspction Report

Date Issued

Thursday, June 5, 2025

Submitting OIG

Government Publishing Office OIG

Agencies Reviewed/Investigated

Government Publishing Office

Report Number

25-08

Report Description

The OIG inspection team assessed the effectiveness of GPO’s Government Publishing & Print Procurement’s
(formerly Customer Services) key efforts to enhance the marketing of GPO services and increase the customer base, in accordance with the GPO Customer Services Strategic Plan FY 2023-2027.

Report Type

Inspection / Evaluation

Agency Wide

Yes

Number of Recommendations

Questioned Costs

Funds for Better Use

Report updated under NDAA 5274

Yes

Open Recommendations

This report has 3 open recommendations.

Recommendation Number	Significant Recommendation	Recommended Questioned Costs	Recommended Funds for Better Use
25-08-01	No	$0	$0
Update the performance plans for the National Account Managers to include standards regarding proactive efforts to develop new customers, and ensure these standards are incorporated into the annual marketing plan.
25-08-02	No	$0	$0
Develop a marketing plan to initiate contact with those agencies not currently doing business with GPO.
25-08-03	No	$0	$0
Develop specific and measurable annual targets for customer and revenue growth.