The OIG inspection team assessed the effectiveness of GPO’s Government Publishing & Print Procurement’s
(formerly Customer Services) key efforts to enhance the marketing of GPO services and increase the customer base, in accordance with the GPO Customer Services Strategic Plan FY 2023-2027.
Open Recommendations
Recommendation Number | Significant Recommendation | Recommended Questioned Costs | Recommended Funds for Better Use | Additional Details | |
---|---|---|---|---|---|
25-08-01 | No | $0 | $0 | ||
Update the performance plans for the National Account Managers to include standards regarding proactive efforts to develop new customers, and ensure these standards are incorporated into the annual marketing plan. | |||||
25-08-02 | No | $0 | $0 | ||
Develop a marketing plan to initiate contact with those agencies not currently doing business with GPO. | |||||
25-08-03 | No | $0 | $0 | ||
Develop specific and measurable annual targets for customer and revenue growth. |