Management Information Report - Railroad Retirement Board's Representative Payee Monitoring Progress and Status: Fiscal Year 2020 - Fiscal Year 2022

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Date Issued

Friday, June 6, 2025

Submitting OIG

Railroad Retirement Board OIG

Other Participating OIGs

Railroad Retirement Board OIG

Agencies Reviewed/Investigated

Railroad Retirement Board

Report Number

25-06

Report Description

Management Information Report-Railroad Retirement Board's Representative Payee Monitoring Progress and Status: Fiscal Year 2020 - Fiscal Year 2022

Report Type

Audit

Agency Wide

Yes

Number of Recommendations

Questioned Costs

Funds for Better Use

Report updated under NDAA 5274

Open Recommendations

This report has 9 open recommendations.

Recommendation Number	Significant Recommendation	Recommended Questioned Costs	Recommended Funds for Better Use	Additional Details
1	No	$0	$0	Management concurred with this recommendation.
The Office of Programs should develop and document new procedures to reflect the Program Evaluation and Management Services’ representative payee monitoring responsibilities as a result of Board Order 21-31, or work with the Bureau of Field Service to update Field Operations Manual 1 1450 to ensure complete and timely monitoring, for all the annual representative payee monitoring cycles;
2	No	$0	$0	Management concurred with this recommendation.
The Office of Programs should determine the appropriate number of full-time equivalent Program Evaluation and Management Services employees that are needed to effectively perform representative payee monitoring each year;
3	No	$0	$0	Management concurred with this recommendation.
The Office of Programs should if needed, reassign or hire additional employees to assist with the annual representative payee monitoring;
4	No	$0	$0	Management concurred with this recommendation.
The Office of Programs should provide applicable Program Evaluation and Management Services’ employees (those assigned to conduct the annual rep payee monitoring) with the appropriate access to the third party system used to conduct background checks; and
5	No	$0	$0	Management concurred with this recommendation.
The Office of Programs should design and implement a process to periodically analyze the results of representative payee monitoring cycles to ensure the effectiveness of representative payee monitoring.
6	No	$0	$0	Management concurred with this recommendation.
The Office of Programs Should determine if annual refresher training is needed for its employees assigned to representative payee monitoring to ensure that representative payee cases are completed timely;
7	No	$0	$0	Management concurred with this recommendation.
The Office of Programs should request that Bureau of Field Service assign trained and experienced representative payee monitoring employees to supplement Program Evaluation and Management Services to ensure all backlogged fiscal year 2022 representative payee monitoring cases are completed as soon as possible. If this is not feasible, obtain additional support based on management’s decision (e.g., contractors, other agency bureaus, etc.);
8	No	$0	$0	Management concurred with this recommendation.
The Office of Programs should complete all fiscal year 2022 backlogged representative payee monitoring cases; and
9	No	$0	$0	Management concurred with this recommendation.
The Office of Programs should implement procedures to ensure that all representative payee monitoring cases in each annual cycle are completed before the next annual cycle begins.