Open Recommendations

Provide regularly recurring training on arrow key accountability processes, security policies, and responsibilities to managers and supervisors in the Houston, TX, area, and track training compliance.

Provide training on registry cage security policies and responsibilities to managers and supervisors in the Houston, TX, area, and track training compliance.

Establish internal controls to validate that facilities are remediating arrow key deficiencies identified by the Postal Inspection Service.

Revise Postal Operation-631 Growth and Delivery Point Management Program policy to update current roles and responsibilities.

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

We recommend that USAID's Office of Acquisition and Assistance Cost, Audit and Support Division/Contract Audit Management Branch verify that IntraHealth International, Inc., corrects the one material weakness in internal control over financial reporting detailed on page 10 in the schedule of findings and questioned costs.

We recommend that USAID/Nigeria verify that Society for Family Health corrects the three instances of material noncompliance detailed on pages 63 to 66 of the audit report.

We recommend that NPS develop servicewide guidance to aid National Park Service staff when determining whether National Park Service cost estimating personnel and contracted architect and engineer firms should be required to conduct site visits when developing construction estimates.

We recommend that NPS develop a method to track and monitor independent government cost estimate accuracy for Great American Outdoors Act Legacy Restoration Fund construction projects and develop a process to evaluate trends that lead to inaccurate estimates, to include the types of construction projects.

The OIG recommended the under secretary for health make sure the Office of Integrated Veteran Care, in coordination with VHA’s chief operating officer and the Veterans Integrated Service Networks evaluate its Veteran Self-Scheduling training and identify improvements if they are needed.

The OIG recommended the under secretary for health make sure the Office of Integrated Veteran Care, in coordination with VHA’s chief operating officer and the Veterans Integrated Service Networks make certain that staff who are involved in the Veteran Self-Scheduling process are trained on how to assess eligibility for the scheduling option, communicate key information to veterans on the option, and conduct appropriate consult follow-up procedures.

The OIG recommended the under secretary for health make sure the Office of Integrated Veteran Care, in coordination with VHA’s chief operating officer and the Veterans Integrated Service Networks ensure all guidance related to the Veteran Self-Scheduling process is clear, consistent, and disseminated to all VA medical facilities.

The OIG recommended the under secretary for health make sure the Office of Integrated Veteran Care, in coordination with VHA’s chief operating officer and the Veterans Integrated Service Networks, establish a mechanism to effectively track and monitor each VA medical facility’s challenges with implementation of the Veteran Self-Scheduling process and then develop a plan to address reported issues.

The OIG recommended the under secretary for health make sure the Office of Integrated Veteran Care, in coordination with VHA’s chief operating officer and the Veterans Integrated Service Networks, develop best practices and lessons learned for implementing the Veteran Self-Scheduling process and disseminate them to all VA medical facilities.

The OIG recommended the under secretary for health make sure the Office of Integrated Veteran Care, in coordination with VHA’s chief operating officer and the Veterans Integrated Service Networks, develop controls to ensure VA medical facility staff have the tools in place to identify instances of potential inappropriate processing or inappropriate use of Veteran Self-Scheduling consults.

The OIG recommended the under secretary for health make sure the Office of Integrated Veteran Care, in coordination with VHA’s chief operating officer and the Veterans Integrated Service Networks, direct facilities to conduct routine reviews of Veteran Self-Scheduling consults to identify potential inappropriate processing or use of the Veteran Self-Scheduling option and notify VHA’s Office of Integrated Veteran Care of instances of inappropriate use

The OIG recommended the under secretary for health make sure the Office of Integrated Veteran Care, in coordination with VHA’s chief operating officer and the Veterans Integrated Service Networks, develop a plan to accurately assess whether the Veteran Self-Scheduling process is meeting its intended goals.

The Montana VA Healthcare System Director assesses the timeliness of appointment setting for direct and community care referrals and ensures facility staff establish appointments within required time frames.

The Montana VA Healthcare System Director assesses the timeliness of completion of community care appointments within 90 days of requested date and acts on identified opportunities for improvement.

The Montana VA Healthcare System Director reviews consult management practices and ensures receiving staff document scheduled appointment dates for VA direct care referrals.

The Montana VA Healthcare System Director reviews appointment wait times and acts on identified opportunities for improvement.

The Montana VA Healthcare System Director ensures community care providers utilized by the system are designated as eligible in the Provider Profile Management System and acts on identified opportunities to improve the accuracy of eligibility designations.

To address the noncompliance identified, OIG adopts Premier Group's recommendations to USAID's Director, Office of Acquisition & Assistance:
Determine the allowability of $17,816 in questioned costs and recover any amount that is unallowable.

To address the noncompliance identified, OIG adopts Premier Group's recommendations to USAID's Director, Office of Acquisition & Assistance:
Require DAI Global, LLC to implement policies and procedures to
ensure that the exchange rate applied when billing USAID matches the rate used to pay employees based on the same date.

To address the noncompliance identified, OIG adopts Premier Group's recommendations to USAID's Director, Office of Acquisition & Assistance:
Require DAI Global, LLC to monitor implementation of invoicing
and exchange rate practices to ensure continued compliance with federal regulations and accuracy in billing.