Skip to main content
Report File
Date Issued
Submitting OIG
Department of Veterans Affairs OIG
Agencies Reviewed/Investigated
Department of Veterans Affairs
Components
Veterans Health Administration
Report Number
24-02106-80
Report Description

The VA Office of Inspector General (OIG) assessed aspects of community care and VA direct care programs at the Montana VA Healthcare System (system) for fiscal year 2022.

Among patients who received VA primary care and VA mental health care, 98.8 and 77.5 percent, respectively, did so exclusively through VA direct care. The utilization of specialty care services through only VA direct care or only community care depended on the type of specialty care sought. Most community care referrals were requested due to patients’ associated drive times to access needed care.

The OIG found that:
   •    VA staff acted on most direct and community care referrals within two days.
   •    Approximately 65 percent of VA direct care referrals reviewed (not canceled or discontinued) had an associated appointment set within seven days, and approximately 56 percent of community care referrals reviewed had an associated appointment set within 21 days.
   •    VA staff completed approximately 95 and 48 percent of direct and community care referrals, respectively, within 90 days of the requested date.
   •    Approximately 39 percent of patients with community care referrals for primary care obtained an appointment within 20 days of the requested date, and about 64 percent of patients received an appointment for mental health care within 20 days of the requested date.
   •    Approximately 97 percent of all community referrals were for specialty care; 54 percent of patients received an appointment within 28 days of the requested date.
Finally, the OIG identified two potentially disqualified former VA providers associated with community care claims paid by the system.

The OIG made five recommendations to the Montana VA Healthcare System Director related to timely appointment setting, timely completion of community care appointments, consult management, appointment wait times, and utilization of eligible community care providers.

Report Type
Inspection / Evaluation
Agency Wide
Yes
Number of Recommendations
5
Questioned Costs
$0
Funds for Better Use
$0
Report updated under NDAA 5274
No

Open Recommendations

This report has 5 open recommendations.
Recommendation Number Significant Recommendation Recommended Questioned Costs Recommended Funds for Better Use Additional Details
01 No $0 $0

The Montana VA Healthcare System Director assesses the timeliness of appointment setting for direct and community care referrals and ensures facility staff establish appointments within required time frames.

02 No $0 $0

The Montana VA Healthcare System Director assesses the timeliness of completion of community care appointments within 90 days of requested date and acts on identified opportunities for improvement.

03 No $0 $0

The Montana VA Healthcare System Director reviews consult management practices and ensures receiving staff document scheduled appointment dates for VA direct care referrals.

04 No $0 $0

The Montana VA Healthcare System Director reviews appointment wait times and acts on identified opportunities for improvement.

05 No $0 $0

The Montana VA Healthcare System Director ensures community care providers utilized by the system are designated as eligible in the Provider Profile Management System and acts on identified opportunities to improve the accuracy of eligibility designations.

Department of Veterans Affairs OIG

United States