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Report File
Date Issued
Submitting OIG
U.S. Postal Service OIG
Agencies Reviewed/Investigated
U.S. Postal Service
Report Number
25-023-R25
Report Description

This report presents the results of our audit of Mail Theft Mitigation and Response at the Beechnut, Debora Sue Schatz, and T W House Stations in Houston, TX (Project Number 25-023). The stations are in Texas 2 District of the Retail and Delivery Operations, Southern Area. Our objective was to assess the U.S. Postal Service’s actions taken to mitigate and respond to mail theft in Houston, TX. This is one of a series of mail theft audits across the Postal Service.

Report Type
Audit
Location

Houston, TX
United States

Number of Recommendations
11
Questioned Costs
$0
Funds for Better Use
$0
Report updated under NDAA 5274
No

Open Recommendations

This report has 11 open recommendations.
Recommendation Number Significant Recommendation Recommended Questioned Costs Recommended Funds for Better Use Additional Details
1 Yes $0 $0

Develop a verification process to ensure all electronic arrow lock and high security collection box shipments, deliveries, and installations are accurately recorded.

10 Yes $0 $0

Address the box deficiencies identified at the Beechnut, Debora Sue Schatz, and T W House Stations.

11 Yes $0 $0

Require the Texas 2 District Manager to establish and provide regularly recurring training to station management on the requirement to complete annual safety inspections, remediate deficiencies, and document the results for the blue collection boxes and cluster box units, and track training compliance.

2 Yes $0 $0

Develop a standard operating procedure outlining steps for station management on how to generate maintenance requests for electronic arrow lock and high security collection box installations.

3 Yes $0 $0

Confirm all arrow keys are accurately recorded in the Retail and Delivery Analytics and Reports system and, when necessary, returned to the National Materials Customer Service, and/or reported to the Postal Inspection Service for the Beechnut, Debora Sue Schatz, and T W House Stations.

4 Yes $0 $0

Establish internal controls to verify facilities are following the 24-hour arrow key accountability process, including the establishment of barcodes for every key assigned to city routes at Tier 1 facilities, or using the PS Form 1106, as required.

5 Yes $0 $0

Provide regularly recurring training on arrow key accountability processes, security policies, and responsibilities to managers and supervisors in the Houston, TX, area, and track training compliance.

6 Yes $0 $0

Provide training on registry cage security policies and responsibilities to managers and supervisors in the Houston, TX, area, and track training compliance.

7 Yes $0 $0

Establish internal controls to validate that facilities are remediating arrow key deficiencies identified by the Postal Inspection Service.

8 Yes $0 $0

Revise Postal Operation-631 Growth and Delivery Point Management Program policy to update current roles and responsibilities.

9 Yes $0 $0

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

U.S. Postal Service OIG

United States