Federal Reports

The U.S. Postal Service needs effective and productive operations to fulfill its mission of providing prompt, reliable, and affordable mail service. In recent years, service performance and Postal Service efficiency has trended downward. In response, the Postal Service established strategies in its 10-year Delivering for America plan to improve service performance and mail processing efficiencies.

We reviewed prior oversight reports and identified lessons to help the EPA administer the IIJA’s $1.85 billion for its 12 geographic programs and National Estuary Program.

DOI bureaus did not widely use FAR part 18 contracting flexibilities, and DOI policy provided bureaus with limited time to use these flexibilities.

A former NPS employee claimed to be teleworking full time for the NPS while they were a full-time employee for a State.

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Santa Fe Main Post Office (MPO) in Santa Fe, NM (Project Number 22-132-3). The Santa Fe MPO is in the Arizona-New Mexico District of the WestPac Area and services ZIP Codes 87501, 87504, and 87506.1 These ZIP Codes serve about 28,861 people and are considered to be urban communities.2 We judgmentally selected the Santa Fe MPO based on the number of stop-the-clock3 (STC) scans occurring at the delivery unit, rather than at the customer’s point of delivery.

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Rio Rancho Branch, Rio Rancho, NM (Project Number 22-132-1). The Rio Rancho Branch is in the Arizona-New Mexico District of the WestPac Area and services ZIP Codes 87124 and 87144. These ZIP Codes serve about 89,081 people and are considered to be urban communities. We judgmentally selected the Rio Rancho Branch based on the number of customer inquiries the unit received related to package tracking and mail delivery delays.

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Richard J. Pino Station in Albuquerque, NM (Project Number 22-132-2). The Richard J. Pino Station is in the Arizona-New Mexico District of the Westpac Area and services ZIP Codes 87114 and 87120.1 These ZIP Codes serve about 119,707 people and are considered to be urban communities.2 We judgmentally selected the Richard J. Pino Station based on the number of customer inquiries the unit received related to package tracking and mail delivery delays. From January through March 2022, the station received 17.15 inquiries per route, which was more than the average of 9.76 inquiries per route for all sites serviced by the Albuquerque Processing and Distribution Center (P&DC).