Federal Reports

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the South Columbus Station in Columbus, OH (Project Number 22-043). The South Columbus Station is in the Ohio-2 District of the Central Area and services ZIP Code 432071 which serves about 45,1622 people and is considered an urban community. We judgmentally selected the South Columbus Station based on the number of customer inquiries per route that the unit received. From August 1 through October 31, 2021, the unit received 14.94 inquiries per route, which was more than the average of 7.60 inquiries per route for all sites serviced by the Columbus, OH, Processing and Distribution Center (P&DC).

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the East City Annex in Columbus, OH (Project Number 22-044). The East City Annex is in the Ohio 2 District of the Central Area. The carrier annex services ZIP Codes 43201, 43203, 43205, and 43210. There are about 64,494 people living in these ZIP Codes, which are considered urban communities. We judgmentally chose the East City Annex based on the number of stop-the-clock (STC) scans occurring at the delivery unit, rather than at the customer’s delivery address.

Surface Transfer Centers (STC) are contracted mail facilities that distribute, consolidate, dispatch, and transfer all mail classes within the surface network. They also divert mail volume from air to surface transportation and serve as a concentration point for consolidating mail from under-utilized surface trips. There are 13 STCs in the U.S. Postal Service network, four of which are in the Southern Region. These facilities are an integral part of the Postal Service’s plan to optimize its transportation by moving more mail on the surface network.

The OIG found that the CSB was fully compliant with improper payments legislation and guidance during fiscal year 2021.