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Brought to you by the Council of the Inspectors General on Integrity and Efficiency
Federal Reports
Report Date
Agency Reviewed / Investigated
Report Title
Type
Location
Environmental Protection Agency
Lessons Identified from Prior Oversight of the EPA’s Geographic and National Estuary Programs
We reviewed prior oversight reports and identified lessons to help the EPA administer the IIJA’s $1.85 billion for its 12 geographic programs and National Estuary Program.
This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Santa Fe Main Post Office (MPO) in Santa Fe, NM (Project Number 22-132-3). The Santa Fe MPO is in the Arizona-New Mexico District of the WestPac Area and services ZIP Codes 87501, 87504, and 87506.1 These ZIP Codes serve about 28,861 people and are considered to be urban communities.2 We judgmentally selected the Santa Fe MPO based on the number of stop-the-clock3 (STC) scans occurring at the delivery unit, rather than at the customer’s point of delivery.
This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Rio Rancho Branch, Rio Rancho, NM (Project Number 22-132-1). The Rio Rancho Branch is in the Arizona-New Mexico District of the WestPac Area and services ZIP Codes 87124 and 87144. These ZIP Codes serve about 89,081 people and are considered to be urban communities. We judgmentally selected the Rio Rancho Branch based on the number of customer inquiries the unit received related to package tracking and mail delivery delays.
This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Richard J. Pino Station in Albuquerque, NM (Project Number 22-132-2). The Richard J. Pino Station is in the Arizona-New Mexico District of the Westpac Area and services ZIP Codes 87114 and 87120.1 These ZIP Codes serve about 119,707 people and are considered to be urban communities.2 We judgmentally selected the Richard J. Pino Station based on the number of customer inquiries the unit received related to package tracking and mail delivery delays. From January through March 2022, the station received 17.15 inquiries per route, which was more than the average of 9.76 inquiries per route for all sites serviced by the Albuquerque Processing and Distribution Center (P&DC).
This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Coronado Station, Santa Fe, NM (Project Number 22-132-4). The Coronado Station is in the Arizona- New Mexico District of the WestPac Area and services ZIP Codes 87505, 87507, 87508, and 87540.1 These ZIP Codes serve about 95,454 people and are considered to be urban communities.2 We judgmentally selected the Coronado Station based on the number of stop-the-clock3 (STC) scans occurring at the delivery unit.
This report presents the results of our self-initiated audit of efficiency of operations at the Albuquerque Processing and Distribution Center (P&DC) in Albuquerque, NM (Project Number 22-134). We conducted this audit to provide U.S. Postal Service management with timely information on operational risks at this P&DC. We judgmentally selected the Albuquerque P&DC based on a review of processing indicators and in coordination with delivery performance indicators during fiscal years (FY) 2021 and 2022. The Albuquerque P&DC is in the Western Region Processing Operations and processes letters and flats.1 The Albuquerque P&DC services multiple 3-digit ZIP Codes in urban and rural communities (see Table 1).
