The VA Office of Inspector General (OIG) conducted a follow-up healthcare inspection in response to a 2023 OIG report regarding mistreatment of a resident at the Miles City VA Community Living Center (CLC) and the Fort Harrison VA Medical Center (facility). The OIG did not receive new allegations but initiated the inspection to review the current state of the CLC, including corrective actions and sustainability of changes implemented by system leaders. In addition, the OIG reviewed staffing shortages affecting the quality of care for CLC residents.
The 2023 OIG report substantiated an allegation of resident mistreatment and identified issues related to reporting and oversight processes. The OIG made seven recommendations that were closed as of May 9, 2024. The OIG determined system leaders’ actions to address previously identified CLC deficiencies specific to rights of residents to refuse treatment, patient safety reporting, screening and admissions, physician care oversight and documentation, and nursing care operations were sustained; therefore, the OIG did not have recommendations related to these areas.
The OIG, however, identified gaps in CLC physician coverage and staffing shortages for the CLC physical therapist and social worker positions, affecting quality of care for residents. The OIG found that when the CLC physician was on extended leave, medical coverage was by phone to the facility medical officer of the day located over 300 miles away. Physical therapy needs, such as timely access to durable medical equipment, were still being covered by existing system staff. A social worker, to address residents’ psychosocial needs, had been hired as of September 11, 2024. While the OIG did not find that the CLC staffing shortages resulted in resident harm, the gaps and shortages may limit access to and continuity of care for residents. The OIG made two recommendations to the Facility Director regarding staffing.
Report Date | Agency Reviewed / Investigated | Report Title | Type | Location | |
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Department of Veterans Affairs | Improvements in Patient Safety, but Concerns Identified with Staffing Shortages Affecting Quality of Care at the VA Community Living Center in Miles City, Montana | Inspection / Evaluation |
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View Report | |
U.S. Postal Service | Network Changes - Progress on Improvements at Richmond, VA, Regional Processing and Distribution Center | Audit |
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View Report | |
General Services Administration | Audit Memorandum: Recurring Findings from Audits of PBS Construction and Basic Repairs and Alterations Projects | Other | Agency-Wide | View Report | |
Department of the Interior | Progress Made by the U.S. Department of the Interior in Implementing Government Charge Card Recommendations, Fiscal Year 2024 | Other | Agency-Wide | View Report | |
Internal Revenue Service | Actions Need to Be Taken to Improve Compliance With the Anti-Gag Provision Requirements | Inspection / Evaluation | Agency-Wide | View Report | |
Department of Homeland Security | FEMA Followed Applicable Laws and Reporting Requirements for Transferring Disaster Relief Funds | Audit | Agency-Wide | View Report | |
Federal Deposit Insurance Corporation | DOJ Press Release: Lexington Man Sentenced for Fraudulently Obtaining COVID Relief Loans and COVID Relief Rental Assistance | Investigation | Agency-Wide | View Report | |
Amtrak (National Railroad Passenger Corporation) | Employee Pleads Guilty and Sentenced for Fraudulent Receipt of Pandemic Unemployment Related Funds | Investigation |
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View Report | |
Department of Defense | Management Advisory: Evaluation of a Classified Program FY-24-2 | Inspection / Evaluation | Agency-Wide | View Report | |
Nuclear Regulatory Commission | Performance Audit of the U.S. Nuclear Regulatory Commission’s Implementation of the Federal Information Security Modernization Act of 2014 for Fiscal Year 2024 Technical Training Center: Chattanooga, Tennessee | Audit | Agency-Wide | View Report | |