Federal Reports

This report presents the results of our self-initiated audit of Delivery and Customer Service Issues – Silverado Station, Las Vegas, NV. Our objective was to assess retail and mail delivery service on selected routes at the Silverado Station – Las Vegas, Nevada. This audit was designed to provide Postal Service management with timely information on potential delivery and customer service risks at Silverado Station.

This report presents the results of our self-initiated audit of Delivery Scanning Issues - South Station, Newark, NJ. The objective of this audit was to evaluate the delivery scanning process on select routes at the South Station. The South Station is in the Northern New Jersey District of the Northeast Area. The South Station has 19 delivery routes with 28 city carriers (23 Full Time Regular carriers and five city carrier assistants) and five clerks. We selected the South Station based on our analysis of stop-the-clock (STC) scan data from the Product Tracking and Reporting (PTR) system.

We engaged a contract audit firm to conduct an audit of the VISTA grant awarded to Conservation Legacy. The auditors found 40 percent of the VISTA projects tested were not sustained, which was similar to the finding in OIG report 18-12, VISTA Program Evaluation. In that report, the Office of Inspector General recommended the Corporation for National and Community Service (CNCS) define sustainability and improve VISTA monitoring. In response to the VISTA Evaluation and in its March 11, 2019, Management Decision, CNCS concurred with these recommendations and included the corrective actions in process or completed. Therefore, there are no recommendations in this audit report. In its response to the draft report, Conservation Legacy stated it was pleased the report did not contain findings. The grantee noted it is committed to improving the sustainability of the projects and looks forward to continuing to provide economically challenged communities with resources to help tackle pressing issues of poverty.

This evaluation found overall that the post was well-run and meeting its mission goals effectively and efficiently. We did not issue any findings in the areas of programming, training, Volunteer administrative support, and staffing. We identified two best practices related to site management. We issued six findings in the areas of site management, Volunteer safety and security support, Volunteer health support, and staff communication and collaboration with stakeholders. Management concurred with all six recommendations.

Acting on a hotline complaint, the VA Office of Inspector General (OIG) reviewed whether a VA-contracted disability medical exam provider—Medical Support Los Angeles—had the capacity to complete scheduled exams, and whether Veterans Benefits Administration (VBA) staff were canceling and rescheduling them through other contractors. The OIG expanded the review to determine the adequacy of nationwide oversight of contracted disability exam cancellations. VA is authorized to contract disability exams from non-VA medical sources to increase its capacity and improve timeliness. The OIG examined the number of contracted disability exams requested and the number of exam cancellations from November 1, 2017, through April 30, 2018. During that period, claims processors requested more than 1.3 million disability benefits exams from contractors. In addition, more than 137,000 exams were canceled, an increase of about 74 percent over the previous six-months. These exams affected about 59,000 veterans. The OIG found that Medical Support Los Angeles failed to establish an adequate network of exam providers and, in December 2017, VBA began canceling exams scheduled with the contractor. More than 8,700 exams were rescheduled through other contractors by March 2018. Medical Support Los Angeles was also required to have nearly $4.8 million withheld from outstanding invoices to recoup costs associated with VBA obtaining alternate contractors to schedule and complete the exams. The OIG determined in its examination of contractors nationwide that additional oversight was needed to address information systems limitations, staffing shortages, and some VBA contracting officer’s representatives’ lack of required qualifications. The OIG recommended the Under Secretary of Benefits improve exam management systems to make cancellation information more accessible, provide sufficient Medical Disability Examination Program staff for oversight, and take steps to ensure contracting officer’s representatives with oversight responsibilities achieve the VA-required certification level.