We found that FSA did not effectively monitor borrower complaints against the PCAs or make sure that the complaints were satisfactorily resolved, did not ensure that the PCAs were adhering to Federal debt collection laws, and did not consider complaints when deciding how much to compensate PCAs. As a result, FSA did not know whether the PCAs were appropriately servicing borrower accounts.
Report Date | Agency Reviewed / Investigated | Report Title | Type | Location | |
---|---|---|---|---|---|
Department of Education | Handling of Borrower Complaints Against Private Collection Agencies | Audit | Agency-Wide | View Report | |
U.S. Postal Service | Topeka, KS, Material Distribution Center – Information Technology Logical Access Controls | Audit | Agency-Wide | View Report | |
Department of Justice | Audit of the Office of Community Oriented Policing Services 2009 COPS Hiring Recovery Program Grant Awarded to the Toledo Police Department, Toledo, Ohio | Audit |
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View Report | |
National Aeronautics and Space Administration | Security of NASA's Web Applications | Audit | Agency-Wide | View Report | |
Office of Personnel Management | Audit of the 2005 through 2012 Combined Federal Campaigns Administered by the Metropolitan Arts Partnership Sacramento, California | Audit | Agency-Wide | View Report | |
Alert Letter: Afghan Air Force C-130 Aircraft | Other | Agency-Wide | View Report | ||
Department of Justice | Audit of the Federal Bureau of Prisons Residential Reentry Center Contract with Glory House, Inc., Contract No. DJB200112, Sioux Falls, South Dakota | Audit |
|
View Report | |
National Aeronautics and Space Administration | SOFIA: NASA's Stratospheric Observatory for Infrared Astronomy | Audit |
|
View Report | |
Smithsonian Institution | FY 2013 Evaluation of the Smithsonian Institution’s Information Security Program | Audit | Agency-Wide | View Report | |
U.S. Agency for International Development | Audit of USAID/Senegal's Education Priority Quality Project | Audit |
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View Report | |