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Brought to you by the Council of the Inspectors General on Integrity and Efficiency
Federal Reports
Report Date
Agency Reviewed / Investigated
Report Title
Type
Location
Internal Revenue Service
Initial Efforts to Develop an Enterprise Case Management Solution Were Unsuccessful; Other Options Are Now Being Evaluated
The objective was to assess the effectiveness of the Terminal Handling Services (THS) the U.S. Postal Service uses to sort and transport mail in the Southern Area. THS suppliers load mail into FedEx air containers and deliver them to FedEx for transportation across the nation. They also transport incoming FedEx air containers to THS facilities and load mail from the containers into mail transport equipment (MTE) containers for Postal Service pick-up and delivery to designated mail processing facilities.
Accuracy of Month of Entitlement Determinations for Supplemental Security Income Recipients Awarded Old-Age, Survivors and Disability Insurance Benefits
To determine whether the Social Security Administration (SSA) established the correct month of entitlement (MOE) when it awarded Supplemental Security Income (SSI) recipients Old-Age, Survivors and Disability Insurance (OASDI) benefits.
This report presents the results of our self-initiated audit of Refunds and Voids at the Hoffman Estates, IL, Branch. The Hoffman Estates Branch is in the Central Illinois District of the Great Lakes Area. This audit was designed to provide U.S. Postal Service management with timely information on potential financial control risks at Postal Service locations.
We determined that although U.S. Customs and Border Protection (CBP) had controls over its polygraph examination process, a key control over its review and approval process was not always operating as intended. Specifically, in a small number of cases, the polygraph quality control program may not have always conducted independent and objective reviews (blind reviews) of polygraph examination results, as required. During the audit, CBP addressed our concerns and updated its quality controls procedures. These updated procedures - finalized in September 2017 - require independent and objective quality control reviews. We also determined that 96 percent of the complaints we reviewed were unfounded or ambiguous. However, CBP did not have a formal complaint review process, which led to inconsistent and subjective reviews. This approach risks not finding or properly addressing issues contained in the complaints. We made two recommendations that will improve CBP’s quality control reviews and its complaint review process. CBP concurred with the recommendations.
