The OIG evaluated key aspects of TVA's Section 26a process for effectiveness and efficiency. We determined (1) costs may not be fairly and consistently applied and opportunities exist to improve the cost-recovery process, (2) processes could be improved in the examination and use of customer satisfaction survey results, and (3) fee waivers were not properly documented. We also identified two other issues related to the segregation of duties for receiving and refunding application fees. Additionally, we determined that while Land & Shoreline Management has a defined list of estimated ranges for how much an applicant may pay, a listing of predetermined standard fees to be charged, methods for tracking application costs and cycle time and means for assessing customer satisfaction, use of these tools could be improved.We made recommendations for the above to which TVA management agreed.
Report Date | Agency Reviewed / Investigated | Report Title | Type | Location | |
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Tennessee Valley Authority | Section 26a Process Review | Audit | Agency-Wide | View Report | |
National Aeronautics and Space Administration | NASA's Use of Recovery Act Funds to Repair Hurricane Damage at Johnson Space Center | Audit |
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View Report | |
Department of Justice | Audit of Compliance with Standards Governing Combined DNA Index System Activities at the Tarrant County Medical Examiner’s Office, Tarrant County, Texas | Audit |
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View Report | |
Office of Personnel Management | Audit of American Postal Workers Union Health Plan Glen Burnie, Maryland | Audit | Agency-Wide | View Report | |
Department of Justice | Audit of Montgomery County Department of Police Equitable Sharing Program Activities, Rockville, Maryland | Audit |
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View Report | |
Department of Justice | Audit of the Office of Justice Programs Office of Juvenile Justice and Delinquency Prevention Awards to Enough is Enough, Reston, Virginia | Audit |
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View Report | |
Department of Justice | Audit of the Office of Community Oriented Policing Services Grant Awarded to the Corcoran Police Department, Corcoran, California | Audit |
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View Report | |
Department of Justice | Audit of the Office of Community Oriented Policing Services Technology Program Grants Awarded to the City of Albuquerque, New Mexico | Audit |
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View Report | |
Election Assistance Commission | Administration of Payments Received Under the Help America Vote Act by the Arizona Secretary of State: April 28, 2003, through January 31, 2011 | Audit |
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View Report | |
Election Assistance Commission | Administration of Payments Received Under the Help America Vote Act by the Texas Secretary of State: January 1, 2006 through November 30, 2010 | Audit |
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View Report | |