Federal Reports

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Desoto Carrier Annex in Memphis, TN. The Desoto Carrier Annex is in the Tennessee District of the Southern Area and services ZIP Codes 38103, 38106 and 38126. These ZIP Codes serve about 46,690 people in a predominantly urban area. This delivery unit has 37 city routes. We judgmentally selected the Desoto Carrier Annex based on the number of Customer 360 inquiries and Informed Delivery contacts associated with the unit, undelivered route information, and stop-the-clock scans performed at the unit.Our objective was to evaluate mail delivery, customer service, and property conditions at the Desoto Carrier Annex in Memphis, TN.

Our objective was to evaluate the efficiency of operations at the Memphis P&DC and MPA. To accomplish our objective, we focused on four audit areas: mail clearance times; delayed mail; late, canceled, and extra outbound trips; and load scans. Specifically, we analyzed Enterprise Data Warehouse data for workhours, overtime, and penalty overtime from April 2022 to March 2023. We reviewed Surface Visibility Web data for late, canceled, and extra trips, as well as load scans between April 2022 and March 2023. Further, we identified mail clearance times in Web End of Run data for the Memphis P&DC and MPA and compared them with operations shown in the Run Plan Generator report. During our site visit the week of May 1, 2023, we interviewed P&DC and MPA management and observed mail processing and dock operations.

This interim report presents the results of our self‑initiated audit of mail delivery, customer service, and property conditions at the Germantown Main Post Office (MPO) in Germantown, TN. The Germantown MPO is in the Tennessee District of the Southern Area and services ZIP Codes 38138 and 38139. These ZIP Codes serve about 39,970 people in an urban area. This delivery unit has 10 rural routes and 20 city routes. We judgmentally selected the Germantown MPO based on the number of Customer 360 inquiries, Informed Delivery contacts, undelivered route information, and stop-the-clock scans performed at the unit.Our objective was to evaluate mail delivery, customer service, and property conditions at the Germantown MPO in Germantown, TN.

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Hickory Hill Station in Memphis, TN. The Hickory Hill Station is in the Tennessee District of the Southern Area and services ZIP Codes 38115, 38125, and 38141. These ZIP Codes serve about 98,465 people in a predominantly urban area. This delivery unit has 26 city routes and 22 rural routes. We judgmentally selected the Hickory Hill Station based on the number of Customer 360 inquiries and Informed Delivery contacts associated with the unit, undelivered route information, and stop-the-clock scans performed at the unit.Our objective was to evaluate mail delivery, customer service, and property conditions at the Hickory Hill Station in Memphis, TN.

Our objective was to assess the management of the inventory, security, and utilization of the Commission’s smartphones. We used a combination of data analytics, interviews, and control tests to determine if appropriate controls were in place and functioning as intended.