Federal Reports

This Office of Inspector General (OIG) Comprehensive Healthcare Inspection Program report describes the results of a focused evaluation of the leadership performance and oversight by Veterans Integrated Service Network 17: VA Heart of Texas Health Care Network in Arlington. This evaluation focused on five key areas of clinical and administrative operations:• Leadership and organizational risks• Quality, safety, and value• Medical staff credentialing and privileging• Environment of care• Mental health (focusing on suicide prevention)The OIG issued one recommendation for improvement in the Medical Staff Credentialing and Privileging review area regarding physicians with a potentially disqualifying licensure action.

This report presents the results of our self-initiated audit of the efficiency of operations at the Memphis Processing and Distribution Center (P&DC) and Mail Processing Annex (MPA) in Memphis, TN (Project Number 23-099). We judgmentally selected the Memphis P&DC and MPA based on a review of first and last mile failures; work hours; mail volume and productivity; overall scanning performance; and late, canceled, and extra trips. The Memphis P&DC and MPA are in the Southeast Processing Division. The P&DC processes letters and flats. The MPA processes parcels. The Memphis P&DC and MPA services multiple 3-digit ZIP Codes in urban and rural communities.

The U.S. Small Business Administration (SBA) Office of Inspector General (OIG) conducted this review to provide a comprehensive estimate of the potential fraud in the U.S. Small Business Administration’s (SBA) pandemic assistance loan programs. Over the course of the Coronavirus Disease 2019 (COVID-19) pandemic, SBA disbursed approximately $1.2 trillion of COVID-19 Economic Injury Disaster Loan (EIDL) and Paycheck Protection Program (PPP) funds.In the rush to swiftly disburse COVID-19 EIDL and PPP funds, SBA calibrated its internal controls. The agency weakened or removed the controls necessary to prevent fraudsters from easily gaining access to these programs and provide assurance that only eligible entities received funds. However, the allure of “easy money” in this pay and chase environment attracted an overwhelming number of fraudsters to the programs.We estimate that SBA disbursed over $200 billion in potentially fraudulent COVID-19 EIDLs, EIDL Targeted Advances, Supplemental Targeted Advances, and PPP loans. This means at least 17 percent of all COVID-19 EIDL and PPP funds were disbursed to potentially fraudulent actors.OIG collaboration with SBA, the U.S. Secret Service, other federal agencies, and financial institutions has resulted in nearly $30 billion in COVID-19 EIDL and PPP funds being seized or returned to SBA.

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Collierville Main Post Office (MPO) in Collierville,. The Collierville MPO is in the Tennessee District of the Southern Area and services ZIP Code 38017. This ZIP Code serves about 47,868 people in a predominantly urban area. This delivery unit has 19 rural routes and 15 city routes. We judgmentally selected the Collierville MPO based on the number of Customer 360 inquiries, Informed Delivery contacts, undelivered route information, and stop-the-clock scans performed at the unit.Our objective was to evaluate mail delivery, customer service, and property conditions at the Collierville MPO in Collierville, TN.

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Cordova Main Post Office in Cordova, TN. The Cordova Main Post Office is in the Tennessee District of the Southern Area and services ZIP Codes 38016 and 38018. These ZIP Codes serve about 78,549 people in a predominantly urban area. This delivery unit has 48 rural routes. We judgmentally selected the Cordova Main Post Office based on the number of Customer 360 inquiries and Informed Delivery contacts associated with the unit, undelivered route information, and stop-the-clock scans performed at the unit.Our objective was to evaluate mail delivery, customer service, and property conditions at the Cordova Main Post Office in Cordova, TN.