VA’s Veterans Transportation Program offers travel solutions for veterans to get to and from VA healthcare facilities at little or no cost to veterans. One travel option is transportation by wheelchair van. VA’s Health Administration Service is responsible for administering the contracts that provide wheelchair-accessible transportation services for veterans to access VA medical facilities in the healthcare system.The OIG conducted this review because of a hotline referral that alleged mismanagement of contracts for wheelchair transportation services at the Dallas VA Medical Center in VA’s North Texas Health Care System. The OIG substantiated the allegation that Health Administration Service officials mismanaged the contracts and found that staff overpaid the contractor approximately 30 percent, or $3.7 million, for mileage overcharges and duplicate invoices. Certifying officials did not verify invoices and relied on program assistants to approve or deny invoices for certification. In addition, a manager who plays a key role in the program’s operations did not ensure staff followed VA’s financial policy for reviewing and certifying invoices or provide certifying officials with the current contract rates or a standard operating procedure.The OIG recommended that the Dallas medical center director, with the Health Administration Service chief, develop local policy and standard operating procedures to ensure invoices are adequately reviewed before payment is made. The OIG also recommended that the Health Administration Service chief recover approximately $3.7 million in overpayments.
| Report Date | Agency Reviewed / Investigated | Report Title | Type | Location | |
|---|---|---|---|---|---|
| Department of Veterans Affairs | Alleged Mismanagement of Contracts for Wheelchair-Accessible Transportation Services by the Health Administration Service at the Dallas VAMC in Texas | Review | Agency-Wide | View Report | |
| U.S. Agency for International Development | Closeout Audit of the Schedule of Expenditures of Schneider Children's Medical Center of Israel, Changing Narratives: Youth Mental Wellness Program in West Bank and Gaza, Cooperative Agreement 72029421CA00003, September 29, 2021, to July 15, 2022 | Other |
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View Report | |
| U.S. Agency for International Development | Single Audit of Mercy Corps And Affiliates for the Year Ended June 30, 2021 | Other |
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View Report | |
| U.S. Agency for International Development | Single Audit of International Foundation for Electoral Systems' Financial Statements for September 30, 2020 | Other |
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View Report | |
| Department of Health & Human Services | Gallup Indian Medical Center—an IHS-Operated Health Facility—Did Not Timely Conduct Required Background Checks of Staff and Supervise Certain Staff | Audit | Agency-Wide | View Report | |
| U.S. Agency for International Development | Financial Audit of USAID Multiple Awards Managed by Yayasan Wahana Visi Indonesia, October 1, 2022, to September 30, 2023 | Other |
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View Report | |
| Department of Health & Human Services | ASPR Has Established Adequate Controls for Maintaining Physical Security Over Stockpile Site A, But Some Inventory Discrepancies Were Identified | Audit | Agency-Wide | View Report | |
| U.S. Agency for International Development | Independent Examination Report on the Adequacy and Cost Accounting Standards Compliance of ACDI VOCA's Original Disclosure Statement | Other |
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View Report | |
| U.S. Agency for International Development | Financial Audit of the Higher Education Partnership, Managed by Universidad ISA in Dominican Republic, Cooperative Agreement 72051719CA00005, January 1 to December 31, 2022 | Other |
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View Report | |
| U.S. Postal Service | Stockyards Station, Denver, CO: Delivery Operations | Audit |
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View Report | |
