United States
The USPS OIG Hotline will take complaints regarding fraud, waste, and misconduct within the Postal Service. These include: - Injury compensation fraud - Embezzlements and financial crimes - Contract Fraud - Kickbacks - Computer Crimes - Narcotics - Employee Misconduct - Internal affairs and executive investigations - Whistleblower reprisal - Theft of items from the mail by Postal employees or contractors - Destruction of mail by Postal employees or contractors
The following matters are NOT generally investigated by the USPS OIG: - Daily mail delivery and tracking problems - Post Office customer service issues and concerns. If you have a customer service issue, please contact USPS. - Day-to-day management decisions - EEO Complaints - Issues that are handled by the grievance process - Issues handled by other government agencies such as the Equal Employment Opportunity Commission, Department of Labor, Justice - Department, Office of Personnel Management - Employee benefits and compensation For help on these and other issues not listed please visit https://www.uspsoig.gov/hotline-helpful-links
Omaha Man Sentenced to 12 Months and 1 Day for Theft of Government Property
Management Alert - Unsecured Assets at the Washington Network Distribution Center
The Washington NDC is a highly mechanized U.S. Postal Service mail processing plant that distributes standard mail and packages in piece and bulk form. To carry out its mission, the Washington NDC owns the following types of assets:Capital assets have a unit cost of $10,000 or more, are acquired...
Efficiency of Operations at the Memphis Processing and Distribution Center and Mail Processing Annex, Memphis, TN
This report presents the results of our self-initiated audit of the efficiency of operations at the Memphis Processing and Distribution Center (P&DC) and Mail Processing Annex (MPA) in Memphis, TN (Project Number 23-099). We judgmentally selected the Memphis P&DC and MPA based on a review of first...
Management of the Postal Regulatory Commission’s Smartphones
Our objective was to assess the management of the inventory, security, and utilization of the Commission’s smartphones. We used a combination of data analytics, interviews, and control tests to determine if appropriate controls were in place and functioning as intended.
Mail Delivery, Customer Service, and Property Condition Reviews – Select Units, Maine-New Hampshire-Vermont District
We performed audits at the Southern Maine Processing and Distribution Center (P&DC) and five delivery units serviced by the P&DC in the Portland Maine region during the week of March 13, 2023. These audits responded to a request from Senator Susan Collins and interest from Representative Chellie...
Industry Trends – Major Investments in Postal Processing Networks
The OIG identified 10 industry best practices for managing major investments organized across three interconnected categories: people, process, and technology. In terms of the role of people, best practices include using internal cross-functional teams and engaging with both internal and external...
Spring 2023 Semiannual Report to Congress
The Office of Inspector General is tasked with ensuring efficiency, accountability, and integrity in the U.S. Postal Service. We also have the distinct mission of helping to maintain confidence in the mail and postal system, as well as to improve the Postal Service's bottom line. We use audits and...
The International Package Market – Trends and Opportunities for the Postal Service
The Postal Service has been working on several measures to protect its international business. The OIG suggests it develop commercial shipping options, both in inbound and outbound, to better cater to the requirements of large ecommerce shippers and provide more support to help smaller merchants...
U.S. Postal Service’s Plans to Resolve Post Office Suspensions
A post office suspension occurs when the U.S. Postal Service temporarily stops operations at a Postal Service-operated retail facility. A facility may be suspended due to a natural disaster, termination of a lease or rental agreement, lack of qualified personnel to operate the office, irreparable or...