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Website
https://www.uspsoig.gov
Abbreviation
USPS
Agencies
U.S. Postal Service
Postal Regulatory Commission
Federal Agency
Yes
Location

United States

What to Report to the OIG Hotline

The USPS OIG Hotline will take complaints regarding fraud, waste, and misconduct within the Postal Service. These include: - Injury compensation fraud - Embezzlements and financial crimes - Contract Fraud - Kickbacks - Computer Crimes - Narcotics - Employee Misconduct - Internal affairs and executive investigations - Whistleblower reprisal - Theft of items from the mail by Postal employees or contractors - Destruction of mail by Postal employees or contractors

What Not to Report to the OIG Hotline

The following matters are NOT generally investigated by the USPS OIG: - Daily mail delivery and tracking problems - Post Office customer service issues and concerns. If you have a customer service issue, please contact USPS. - Day-to-day management decisions - EEO Complaints - Issues that are handled by the grievance process - Issues handled by other government agencies such as the Equal Employment Opportunity Commission, Department of Labor, Justice - Department, Office of Personnel Management - Employee benefits and compensation For help on these and other issues not listed please visit https://www.uspsoig.gov/hotline-helpful-links

Hotline Page
https://www.uspsoig.gov/form/file-online-complaint
Whistleblower Protection Page
https://www.uspsoig.gov/whistleblower-retaliation-faq

Delivery Scanning Issues – Lakeview Station, Chicago, IL

2019
DRT-AR-19-016
Audit
U.S. Postal Service OIG
U.S. Postal Service

The Lakeview Station has 40 city delivery routes delivered by 58 city carriers. We used geolocation data to identify units with stop-the-clock (STC) scans that occurred at the delivery unit property instead of the intended delivery address. The unit had 7,720 STC scans at the delivery unit between...

Delivery Scanning Issues – Gardena Post Office, Gardena, CA

2019
DRT-AR-19-017
Audit
U.S. Postal Service OIG
U.S. Postal Service

The Gardena Post Office has 56 city delivery routes and one combination route delivered by 91 city carriers. We used geolocation data to identify units with stop-the-clock (STC) scans that occurred at the delivery unit property instead of the intended delivery address. These scans occurred on...

Voided Postage Validation Imprinter Label Refunds – Houston, TX, Broadway Finance Station

2019
FCS-FM-19-025
Audit
U.S. Postal Service OIG
U.S. Postal Service

The Broadway Finance Station is located in the Houston District of the Southern Area. OIG data analytics identified Broadway Finance Station had high amounts of refunds recorded to Account Identifier Code (AIC) 509, Voided PVI labels. The objective of this audit was to determine whether voided PVI...

Management Advisory – Virtual Private Network Access

2019
IT-MA-19-001
Other
U.S. Postal Service OIG
U.S. Postal Service

Our objective was to evaluate whether virtual private network (VPN) access to the Postal Service’s Information Technology (IT) network was granted only to those individuals who require access. eAccess is used for requesting and approving access for applications and other IT infrastructure. We...

Financial Differences – Nashville, TN, Main Office Window

2019
FCS-FM-19-027
Audit
U.S. Postal Service OIG
U.S. Postal Service

Financial differences are used to report financial adjustments for variances in financial transactions at postal retail units (PRU). Differences include inconsistencies between banking deposits and receipts, errors with transmitted sales and money order data, and stock shipments not received by the...

From Home Office to Post Office: Improving Microbusiness Engagement with the U.S. Postal Service

2019
RARC-WP-19-008
Audit
U.S. Postal Service OIG
U.S. Postal Service

The OIG fielded a nationally-representative survey of microbusiness owners and employees, hosted a moderated online discussion board and an expert panel, and conducted interviews with Postal Service employees and executives. The OIG found that while microbusinesses are generally satisfied with the...

U.S. Postal Inspection Service Area Case Management

2019
OV-AR-19-003
Audit
U.S. Postal Service OIG
U.S. Postal Service

Our objective was to assess whether the U.S. Postal Inspection Service has developed and implemented adequate controls to ensure proper oversight of area cases. We found that the Postal Inspection Service does not have adequate controls and processes in place to oversee area cases. Postal inspectors...

Misc Non-Postal Revenue Refunds – Golden, IL, Post Office

2019
DR-AR-19-007
Audit
U.S. Postal Service OIG
U.S. Postal Service

This report presents the results of our self-initiated audit of Miscellaneous Non-Postal Revenue Refunds - Golden, IL, Post Office. The Golden, IL, Post Office is located in the Gateway District of the Great Lakes Area. The Golden Post Office is a Remotely Managed Post Office (RMPO),1 with...

Local Purchases and Payments: Miscellaneous Services – Sturgeon Bay, WI, Post Office

2019
FCS-FM-19-019
Audit
U.S. Postal Service OIG
U.S. Postal Service

Based on our data analysis, miscellaneous services at the Sturgeon Bay Post Office totaled $4,325 for fiscal year (FY) 2019, Quarter (Q) 2, which is a significant change from having no activity for FY 2018, Q2. In addition, miscellaneous services for FY 2019, Q2, at the Sturgeon Bay Post Office were...

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