Delivery Scanning Issues – Gardena Post Office, Gardena, CA

The Gardena Post Office has 56 city delivery routes and one combination route delivered by 91 city carriers. We used geolocation data to identify units with stop-the-clock (STC) scans that occurred at the delivery unit property instead of the intended delivery address. These scans occurred on multiple routes and were intended for multiple delivery addresses throughout the timeframe. The unit had 29,602 STC scans at the delivery unit between April and June 2019. Our objective was to evaluate the package delivery scanning process on select routes at Gardena Post Office.