United States
The USPS OIG Hotline will take complaints regarding fraud, waste, and misconduct within the Postal Service. These include: - Injury compensation fraud - Embezzlements and financial crimes - Contract Fraud - Kickbacks - Computer Crimes - Narcotics - Employee Misconduct - Internal affairs and executive investigations - Whistleblower reprisal - Theft of items from the mail by Postal employees or contractors - Destruction of mail by Postal employees or contractors
The following matters are NOT generally investigated by the USPS OIG: - Daily mail delivery and tracking problems - Post Office customer service issues and concerns. If you have a customer service issue, please contact USPS. - Day-to-day management decisions - EEO Complaints - Issues that are handled by the grievance process - Issues handled by other government agencies such as the Equal Employment Opportunity Commission, Department of Labor, Justice - Department, Office of Personnel Management - Employee benefits and compensation For help on these and other issues not listed please visit https://www.uspsoig.gov/hotline-helpful-links
Mail Delivery and Customer Service Operations – Katy Carrier Annex, Katy, TX
The Katy Carrier Annex is in the Houston District of the Southern Area. The unit has 48 city routes, 32 rural routes, and seven contract routes delivered by 62 city carriers, 49 rural carriers, and seven contract carriers. We chose the Katy Carrier Annex based on the number of stop-the-clock (STC)...
Delivery and Customer Service Operations – New Hampshire
We conducted this audit in response to a January 27, 2020 congressional request from Senator Margaret Hassan, who raised concerns regarding complaints at multiple Postal Service facilities in New Hampshire. Our objective was to evaluate mail delivery and customer service operations at selected...
Property Condition Reviews – Annapolis, Columbia, and Legion Avenue Post Offices
This report presents the results of our self-initiated audit of property conditions at the Annapolis (leased), Columbia (owned), and Legion Avenue (leased) post offices in the Baltimore District. This audit was designed to provide Postal Service management with timely information on potential risks...
Timecard Administration
The Postal Service uses the Time and Attendance Collection System (TACS) to capture the number of workhours employees spend working in various Postal Service operations. Employees record the times and types of operation they work by swiping their employee identification card on a badge reader at the...
Assessment of the U.S. Postal Service’s Leased Trailers
The Postal Service uses trailers, including leased trailers, to transport mail products between plants, major mailers, and businesses. Routine evaluation of the trailer fleet is required to monitor daily trailer utilization and Postal Service policy requires the return or relocation of leased...
Fall 2020 Semiannual Report to Congress
Our Semiannual Report to Congress presents a snapshot of the work we did to fulfill our mission for the six-month period ending September 30, 2020. Our dynamic report format provides readers with easy access to facts and information, as well as succinct summaries of the work by area. Links are...