United States
The USPS OIG Hotline will take complaints regarding fraud, waste, and misconduct within the Postal Service. These include: - Injury compensation fraud - Embezzlements and financial crimes - Contract Fraud - Kickbacks - Computer Crimes - Narcotics - Employee Misconduct - Internal affairs and executive investigations - Whistleblower reprisal - Theft of items from the mail by Postal employees or contractors - Destruction of mail by Postal employees or contractors
The following matters are NOT generally investigated by the USPS OIG: - Daily mail delivery and tracking problems - Post Office customer service issues and concerns. If you have a customer service issue, please contact USPS. - Day-to-day management decisions - EEO Complaints - Issues that are handled by the grievance process - Issues handled by other government agencies such as the Equal Employment Opportunity Commission, Department of Labor, Justice - Department, Office of Personnel Management - Employee benefits and compensation For help on these and other issues not listed please visit https://www.uspsoig.gov/hotline-helpful-links
Florida Man Sentenced to 30 Years in Federal Prison for Drug Conspiracy
Former Postal Carrier Pleads Guilty To Stealing Mail
Property Condition Reviews – Maplewood, North County, and Brentwood Post Offices
The Postal Service is required to maintain a safe and healthy environment for both employees and customers in accordance with its internal policies and procedures and Occupational Safety and Health Administration (OSHA) safety laws. Our objective was to determine if Postal Service management is...
Management Alert – Issues Submitting and Processing Change of Address Requests
During our Integrity of the U.S. Postal Service’s Social Media Presence audit, we found indications of availability issues associated with the National Change of Address (NCOA) database and its related applications. We identified several social media complaints and reports in national news...
Refunds of Permit Postage – Washington, D.C., Main Office Window
OIG data analytics identified Washington, D.C., MOW permit postage refunds totaling about $978,640 for fiscal year (FY) 2020, which is 98 percent of the district total and the highest in the nation. The office issued more BRM refunds compared to other post offices because companies located in other...
Mail Delivery and Customer Service Issues — Select Chicago Stations, Chicago, IL
In August 2020, U.S. Representative Bobby Rush, 1st Congressional District of Illinois, requested that we conduct an investigation after he received over 600 complaints regarding inadequate mail delivery for customers serviced by four stations in the Chicago District. The Postal Service stations...
Elevator Modernization Program
The Postal Service operates about 1,200 elevators at over 500 facilities, which includes passenger and freight elevators of various types and sizes. In November 2015, the Postal Service established the Elevator Modernization Program (EMP) to refurbish, upgrade, and modernize elevators at its...
Chicago Man Charged in Conspiracy to Sell U.S. Government Checks Stolen From the Mail
Property Condition Reviews – Martinsburg, Gerrardstown, and Ranson Post Offices
The Postal Service is required to maintain a safe and healthy environment for both employees and customers in accordance with its internal policies and procedures1 and Occupational Safety and Health Administration (OSHA) safety laws. Our objective was to determine if Postal Service management is...