United States
The USPS OIG Hotline will take complaints regarding fraud, waste, and misconduct within the Postal Service. These include: - Injury compensation fraud - Embezzlements and financial crimes - Contract Fraud - Kickbacks - Computer Crimes - Narcotics - Employee Misconduct - Internal affairs and executive investigations - Whistleblower reprisal - Theft of items from the mail by Postal employees or contractors - Destruction of mail by Postal employees or contractors
The following matters are NOT generally investigated by the USPS OIG: - Daily mail delivery and tracking problems - Post Office customer service issues and concerns. If you have a customer service issue, please contact USPS. - Day-to-day management decisions - EEO Complaints - Issues that are handled by the grievance process - Issues handled by other government agencies such as the Equal Employment Opportunity Commission, Department of Labor, Justice - Department, Office of Personnel Management - Employee benefits and compensation For help on these and other issues not listed please visit https://www.uspsoig.gov/hotline-helpful-links
Peak Season Air Transportation
The Postal Service’s Peak Season lasts about eight weeks, starting on or around Thanksgiving Day in November and ending on or around Martin Luther King, Jr. Day in January. Since FY 2018, the average cost of the Postal Service’s air network per day during Peak Season increased from $8.7 million to...
Stamps, Money Orders, and Cash – Los Angeles, CA, Barrington Station
The Barrington Station is located in the Los Angeles District of the West Pac Area. OIG data analytics identified the Barrington Station as having four consecutive floor stamp inventory count shortages totaling about $8,781 for fiscal year (FY) 2020. We determined the Barrington Station properly...
Misrouted Mail Within the U.S. Postal Service Network
Service standards are the Postal Service’s stated delivery performance goals for each mail class measured in days from point of entry into the mailstream to final destination. These standards are one of the primary operational goals or benchmarks against which the Postal Service measures its...
Payments to Contract Postal Unit and Village Post Office Suppliers
Our objective was to determine if the Postal Service timely terminated payments to Contract Postal Unit (CPU) and Village Post Office (VPO) suppliers when services were no longer provided. The Postal Service fulfills its universal service obligation partly through its Alternate Access Channels...
Pandemic Volume and Revenue Projected Scenarios
The Postal Service develops a range of financial projections as part of its financial planning. A financial projection is an estimate or forecast of a future situation or trend based on a study of present and historical trends. The main projection the Postal Service completes is the annual financial...
Voyager Card Transactions - Elizabeth, NJ, Post Office
Every Postal Service-owned vehicle is assigned a Voyager credit card that is used to pay for its commercially purchased fuel, oil, and routine maintenance. U.S. Bank is responsible for operating the program, and Voyager provides a weekly electronic transaction detail file of all Voyager card...