United States
The Hotline accepts tips or complaints that, on a select basis, result in reviews of: • VA-related criminal activity • Systemic patient safety issues • Gross mismanagement or waste of VA resources • Misconduct by senior VA officials The VA OIG investigates substantial allegations of whistleblower reprisal against employees of VA contractors, grantees, subgrantees, and personal services subcontractors. The VA OIG reports substantiated allegations of reprisal to the employer and VA for corrective action.
The Hotline does not accept complaints that are unrelated to programs and operations of the Department of Veterans Affairs nor that are addressed in another legal or administrative forum: TYPE OF COMPLAINT WHO SHOULD YOU CONTACT Claim for VA disability and pension benefits, and ratings, appeals, or home loan issues Veterans Benefits Administration (1-800-827-1000) Claim for VA education benefits Veterans Benefits Administration (1-888-442-4551) Patient health care dispute Patient Advocate at your local VA medical facility Tort claim or other legal issue/case/claim Local VA Regional Counsel office (202-461-4900) VA billing issues - Compliance and Business Integrity 1-866-842-4357 Litigation matters Private counsel; applicable court Employee grievances, unfair labor practices, union matters Local union representative, Federal Labor Relations Authority VA employee whistleblower retaliation issues U.S. Office of Special Counsel (1-800-872-9855) Other VA employee whistleblower issues and concerns about VA employee VA Office of Accountability and Whistleblower Protection performance and accountability (855-429-6669) or (202-461-4119) Whistleblower disclosures not related to the VA U.S. Office of Special Counsel (1-800-872-9855) Discrimination and EEO complaints for VA employees, former VA employees, VA Office of Resolution Management (1-888-566-3982) and applicants for VA positions Discrimination and complaints related to the Uniformed Services Employment U.S. Department of Labor's Veterans' Employment and Training Service and Reemployment Rights Act (USERRA) and the U.S. Office of Special Counsel Personnel actions/adverse action appeals/MSPB matters U.S. Merit Systems Protection Board Disagreement with law or other political dispute Your elected legislative official
Mammography Program Deficiencies and Patient Results Communication at the Washington DC VA Medical Center
The VA Office of Inspector General (OIG) conducted a healthcare inspection at the Washington DC VA Medical Center (facility) pursuant to a request by several members of Congress. The members had learned that the facility was not in compliance with the Veterans Health Administration (VHA) policy on...
Biologic Implant Purchasing, Inventory Management, and Tracking Need Improvement
The OIG examined whether the VHA had effective procedures for (1) purchasing, (2) inventorying, and (3) tracking biologic implants such as skin substitutes and corneal or dental implants. The OIG found deficiencies in all three areas at four medical facilities it visited.The audit team determined...
Reporting and Monitoring Personal Protective Equipment Inventory during the Pandemic
The spread of COVID-19 drastically increased the demand for personal protective equipment (PPE) such as masks, gloves, and gowns, and significantly disrupted the global supply chain. As the nation’s largest integrated healthcare system, the Veterans Health Administration (VHA) had to compete for PPE...
VA Needs Better Internal Communication and Data Sharing to Strengthen the Administration of Spina Bifida Benefits
The VA Office of Inspector General (OIG) reviewed key aspects of VA’s spina bifida program in response to congressional and other concerns that eligible individuals may not be receiving the compensation, healthcare, home services, and other benefits to which they are entitled. Monthly payments under...
VHA’s Response following Cardiac Catheterization Lab Closure at the Samuel S. Stratton VA Medical Center in Albany, New York
The VA Office of Inspector General (OIG) conducted an inspection to assess an allegation that the Cardiac Catheterization Lab (CCL) was closed due to concerns of risk to patients at the Samuel S. Stratton VA Medical Center (facility) in Albany, New York. The OIG did not receive a response from...
U.S. Attorney Bill Powell announces his resignation
Communication of Test Results and Oncology Scheduling Concerns at the Beckley VA Medical Center in West Virginia
The VA Office of Inspector General (OIG) conducted an inspection at the request of Representative Carol Miller in response to allegations related to timeliness and quality of care in the Emergency Department and scheduling concerns in the Oncology Clinic of a patient at the Beckley VA Medical Center...
Insufficient Oversight for Issuing Prosthetic Supplies and Devices
This audit assessed the Veterans Health Administration’s (VHA) oversight of the issuance of prosthetic supplies and devices to veterans. VA’s Prosthetic and Sensory Aids Service (PSAS) is the world’s largest provider of prosthetic devices and sensory aids. Prosthetics include not only artificial...
Misconduct by a Gynecological Provider at the Gulf Coast Veterans Health Care System in Biloxi, Mississippi
The VA Office of Inspector General (OIG) evaluated allegations related to inappropriate language and conduct toward women veterans by a gynecological provider; a nurse chaperone’s failure to provide patient support; and three additional concerns related to compliance with patient complaint processes...