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Abbreviation
VA
Agencies
Department of Veterans Affairs
Federal Agency
Yes
Location

United States

What to Report to the OIG Hotline

The Hotline accepts tips or complaints that, on a select basis, result in reviews of: • VA-related criminal activity • Systemic patient safety issues • Gross mismanagement or waste of VA resources • Misconduct by senior VA officials The VA OIG investigates substantial allegations of whistleblower reprisal against employees of VA contractors, grantees, subgrantees, and personal services subcontractors. The VA OIG reports substantiated allegations of reprisal to the employer and VA for corrective action.

What Not to Report to the OIG Hotline

The Hotline does not accept complaints that are unrelated to programs and operations of the Department of Veterans Affairs nor that are addressed in another legal or administrative forum: TYPE OF COMPLAINT WHO SHOULD YOU CONTACT Claim for VA disability and pension benefits, and ratings, appeals, or home loan issues Veterans Benefits Administration (1-800-827-1000) Claim for VA education benefits Veterans Benefits Administration (1-888-442-4551) Patient health care dispute Patient Advocate at your local VA medical facility Tort claim or other legal issue/case/claim Local VA Regional Counsel office (202-461-4900) VA billing issues - Compliance and Business Integrity 1-866-842-4357 Litigation matters Private counsel; applicable court Employee grievances, unfair labor practices, union matters Local union representative, Federal Labor Relations Authority VA employee whistleblower retaliation issues U.S. Office of Special Counsel (1-800-872-9855) Other VA employee whistleblower issues and concerns about VA employee VA Office of Accountability and Whistleblower Protection performance and accountability (855-429-6669) or (202-461-4119) Whistleblower disclosures not related to the VA U.S. Office of Special Counsel (1-800-872-9855) Discrimination and EEO complaints for VA employees, former VA employees, VA Office of Resolution Management (1-888-566-3982) and applicants for VA positions Discrimination and complaints related to the Uniformed Services Employment U.S. Department of Labor's Veterans' Employment and Training Service and Reemployment Rights Act (USERRA) and the U.S. Office of Special Counsel Personnel actions/adverse action appeals/MSPB matters U.S. Merit Systems Protection Board Disagreement with law or other political dispute Your elected legislative official

Improvements Needed to Reduce Aging Infrastructure Risks at Northport VA Medical Center in New York

2020
19-07482-91
Review
Department of Veterans Affairs OIG
Department of Veterans Affairs

The OIG assessed the merits of a hotline complaint received in March 2019 regarding building conditions and patient safety at the Northport VA Medical Center in Northport, New York. The complainant alleged that medical center managers did not take adequate action to maintain the center’s buildings...

VA Improved the Transparency of Mandatory Staffing and Vacancy Data

2020
20-00541-149
Review
Department of Veterans Affairs OIG
Department of Veterans Affairs

The OIG conducted this mandated review to assess VA’s reporting of staffing and vacancy data on its public-facing website. VA is required to release this information publicly each quarter by the VA MISSION Act of 2018 (the Act). The review team found VA partially complied with Section 505 of the Act...

Death of a Patient, Deficiencies in Domiciliary Safety and Security, and Inadequate Contractual Agreement at the VA Northeast Ohio Healthcare System in Cleveland

2020
19-07091-159
Inspection / Evaluation
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA Office of Inspector General (OIG) conducted an inspection at the VA Northeast Ohio Healthcare System’s (the facility) Domiciliary Residential Rehabilitation Treatment Program to evaluate allegations of deficiencies in the care of a patient who died after an Emergency Department visit, as well...

Semiannual Report to Congress

2020
vaoig-sar-2020-1
Semiannual Report
Department of Veterans Affairs OIG
Department of Veterans Affairs

The Semiannual Report to Congress summarizes the results of OIG oversight, provides statistical information, and lists all reports issued October 1, 2019 – March 31, 2020. During this reporting period, OIG audits, investigations, inspections, evaluations, and other reviews identified nearly $866.8...

Delays in Diagnosis and Treatment and Concerns of Medical Management and Transfer of Patients at the Fayetteville VA Medical Center, North Carolina

2020
19-08256-124
Inspection / Evaluation
Department of Veterans Affairs OIG
Department of Veterans Affairs

This healthcare inspection assessed the delay and treatment of a patient diagnosed with leukemia (Patient A) and a failed inter-facility transfer. Inspectors also reviewed a second patient’s (Patient B’s) admission and inter-facility transfer. Facility leaders’ oversight and response to the events...

VA’s Compliance with the Improper Payments Elimination and Recovery Act for FY 2019

2020
19-09563-142
Review
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA Office of Inspector General (OIG) conducted this annual statutorily required review to determine whether VA complied with the requirements of the Improper Payments Elimination and Recovery Act of 2010 (IPERA) for fiscal year (FY) 2019. In FY 2019, VA reported improper payment estimates...

Critical Care Unit Staffing and Quality of Care Deficiencies at the Charlie Norwood VA Medical Center, Augusta, Georgia

2020
19-08296-118
Inspection / Evaluation
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA Office of Inspector General (OIG) conducted this healthcare inspection to respond to allegations related to inadequate nurse staffing and nurse-to-patient ratios in the Critical Care Unit (CCU) purportedly resulting in poor quality of care, which included the development of pressure ulcers...

Radiology Concerns at the VA Illiana Health Care System Danville, Illinois

2020
18-05350-135
Inspection / Evaluation
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA Office of Inspector General (OIG) conducted a healthcare inspection at the request of Senator Tammy Duckworth on behalf of a constituent to assess concerns regarding the appropriateness of facility leaders’ response to a radiologist’s alleged four radiologic errors. The OIG determined that...

Manipulation of Radiology Reports and Leadership Failures in the Medical Imaging Service at Clement J. Zablocki VA Medical Center in Milwaukee, Wisconsin

2020
18-06074-123
Inspection / Evaluation
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA Office of Inspector General (OIG) conducted a healthcare inspection regarding allegations that a radiologist made gross errors resulting in treatment delays and placed misleading report addenda in records, and that leaders were tolerant of this practice. During the inspection, the OIG found...

Deficiencies in Infrastructure Readiness for Deploying VA’s New Electronic Health Record System

2020
19-08980-95
Audit
Department of Veterans Affairs OIG
Department of Veterans Affairs

VA faces tremendous challenges modernizing its electronic health records system and connecting it to a similarly implemented Department of Defense (DoD) system to create a comprehensive, lifetime health record for service members. The VA Office of Inspector General (OIG) examined whether...

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