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Abbreviation
VA
Agencies
Department of Veterans Affairs
Federal Agency
Yes
Location

United States

What to Report to the OIG Hotline

The Hotline accepts tips or complaints that, on a select basis, result in reviews of: • VA-related criminal activity • Systemic patient safety issues • Gross mismanagement or waste of VA resources • Misconduct by senior VA officials The VA OIG investigates substantial allegations of whistleblower reprisal against employees of VA contractors, grantees, subgrantees, and personal services subcontractors. The VA OIG reports substantiated allegations of reprisal to the employer and VA for corrective action.

What Not to Report to the OIG Hotline

The Hotline does not accept complaints that are unrelated to programs and operations of the Department of Veterans Affairs nor that are addressed in another legal or administrative forum: TYPE OF COMPLAINT WHO SHOULD YOU CONTACT Claim for VA disability and pension benefits, and ratings, appeals, or home loan issues Veterans Benefits Administration (1-800-827-1000) Claim for VA education benefits Veterans Benefits Administration (1-888-442-4551) Patient health care dispute Patient Advocate at your local VA medical facility Tort claim or other legal issue/case/claim Local VA Regional Counsel office (202-461-4900) VA billing issues - Compliance and Business Integrity 1-866-842-4357 Litigation matters Private counsel; applicable court Employee grievances, unfair labor practices, union matters Local union representative, Federal Labor Relations Authority VA employee whistleblower retaliation issues U.S. Office of Special Counsel (1-800-872-9855) Other VA employee whistleblower issues and concerns about VA employee VA Office of Accountability and Whistleblower Protection performance and accountability (855-429-6669) or (202-461-4119) Whistleblower disclosures not related to the VA U.S. Office of Special Counsel (1-800-872-9855) Discrimination and EEO complaints for VA employees, former VA employees, VA Office of Resolution Management (1-888-566-3982) and applicants for VA positions Discrimination and complaints related to the Uniformed Services Employment U.S. Department of Labor's Veterans' Employment and Training Service and Reemployment Rights Act (USERRA) and the U.S. Office of Special Counsel Personnel actions/adverse action appeals/MSPB matters U.S. Merit Systems Protection Board Disagreement with law or other political dispute Your elected legislative official

Review of the Enhanced Use Lease between the Department of Veterans Affairs and Veterans Development, LLC

2012
12-00375-290
Audit
Department of Veterans Affairs OIG
Department of Veterans Affairs

VA Management inappropriately used VA's Enhanced Use Lease authority to procure office space, parking, and domiciliary services at the Louis Stokes VA Medical Center. The space and services procured through the Enhanced Use Lease with Veterans Development, LLC significantly exceeded any in-kind...

Summary of Fiscal Year 2019 Preaward Reviews of Healthcare Resources Proposals from Affiliates

2020
20-00184-153
Review
Department of Veterans Affairs OIG
Department of Veterans Affairs

VA spends millions of taxpayer dollars annually on healthcare resources procured without competition from affiliated institutions. This report is a summary of the Office of Inspector General’s (OIG) 27 healthcare resource proposal reviews completed before VA awarded the contracts (preaward reviews)...

Attorney Misconduct, Inadequate Supervision, and Mismanagement in the Office of General Counsel

2020
18-06501-158
Investigation
Department of Veterans Affairs OIG
Department of Veterans Affairs

Following an investigation conducted in response to allegations made to the VA Office of Inspector General (OIG) hotline, the Office of Special Reviews substantiated that an Office of General Counsel (OGC) attorney was using VA time and resources to work on matters related to his outside law...

Alleged Misconduct by Employees of the Greater Los Angeles Healthcare System Addressed by VA

2020
18-02164-156
Investigation
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA Office of Inspector General (OIG) Administrative Investigations Division investigated alleged misconduct by two employees of the VA Greater Los Angeles Healthcare System in California. A complainant alleged that a supervisory health system specialist misused his/her public office for private...

Improper Pay to Fee-Basis Providers Adequately Addressed by VA San Diego Healthcare System

2020
18-02929-157
Investigation
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA Office of Inspector General (OIG) investigated allegations that the VA San Diego Healthcare System staff manipulated the time cards for seven fee-basis medical providers in order to pay these individuals on a salary or wage basis rather than a per-procedure basis. In addition, the allegations...

Overtime Use in the Office of Community Care to Process Non-VA Care Claims Not Effectively Monitored

2020
18-06292-117
Audit
Department of Veterans Affairs OIG
Department of Veterans Affairs

VA’s Office of Community Care (OCC) intended to use overtime to reduce a backlog of non-VA care claims. This backlog had been increasing since at least October 2016. The VA Office of Inspector General (OIG) examined how the overtime was used, the effect on claims backlog reduction, and whether...

Controls Appear to Have Addressed Prior Overpayments of Post-9/11 GI Bill Monthly Housing Allowance

2020
19-08728-166
Review
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA Office of Inspector General (OIG) identified potential Post-9/11 GI Bill monthly student housing allowance overpayments by analyzing nearly 10 years of participant data. The review focused on students who continued to receive housing payments more than 18 months after their latest tuition...

Deficiencies in Virtual Pharmacy Services in the Care of a Patient

2020
19-07827-182
Inspection / Evaluation
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA Office of Inspector General (OIG) conducted this inspection to evaluate concerns related to a Virtual Pharmacy Services (VPS) pharmacist’s discontinuation of an antidepressant medication for a patient of the Minneapolis VA Health Care System, which resulted in the patient not having...

Comprehensive Healthcare Inspection of the VA Eastern Kansas Health Care System in Topeka

2020
19-06870-175
Review
Department of Veterans Affairs OIG
Department of Veterans Affairs

This Office of Inspector General (OIG) Comprehensive Healthcare Inspection Program report provides a focused evaluation of the quality of care delivered in the inpatient and outpatient settings of the VA Eastern Kansas Health Care System and multiple outpatient clinics in Kansas and Missouri. The...

VA Police Information Management System Needs Improvement

2020
19-05798-107
Audit
Department of Veterans Affairs OIG
Department of Veterans Affairs

This report presents the findings of an audit that examined whether VA’s police information systems provided program leaders and the workforce with adequate information to manage operations and in turn support effective governance. It builds on a December 2018 Office of Inspector General (OIG)...

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