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Abbreviation
VA
Agencies
Department of Veterans Affairs
Federal Agency
Yes
Location

United States

What to Report to the OIG Hotline

The Hotline accepts tips or complaints that, on a select basis, result in reviews of: • VA-related criminal activity • Systemic patient safety issues • Gross mismanagement or waste of VA resources • Misconduct by senior VA officials The VA OIG investigates substantial allegations of whistleblower reprisal against employees of VA contractors, grantees, subgrantees, and personal services subcontractors. The VA OIG reports substantiated allegations of reprisal to the employer and VA for corrective action.

What Not to Report to the OIG Hotline

The Hotline does not accept complaints that are unrelated to programs and operations of the Department of Veterans Affairs nor that are addressed in another legal or administrative forum: TYPE OF COMPLAINT WHO SHOULD YOU CONTACT Claim for VA disability and pension benefits, and ratings, appeals, or home loan issues Veterans Benefits Administration (1-800-827-1000) Claim for VA education benefits Veterans Benefits Administration (1-888-442-4551) Patient health care dispute Patient Advocate at your local VA medical facility Tort claim or other legal issue/case/claim Local VA Regional Counsel office (202-461-4900) VA billing issues - Compliance and Business Integrity 1-866-842-4357 Litigation matters Private counsel; applicable court Employee grievances, unfair labor practices, union matters Local union representative, Federal Labor Relations Authority VA employee whistleblower retaliation issues U.S. Office of Special Counsel (1-800-872-9855) Other VA employee whistleblower issues and concerns about VA employee VA Office of Accountability and Whistleblower Protection performance and accountability (855-429-6669) or (202-461-4119) Whistleblower disclosures not related to the VA U.S. Office of Special Counsel (1-800-872-9855) Discrimination and EEO complaints for VA employees, former VA employees, VA Office of Resolution Management (1-888-566-3982) and applicants for VA positions Discrimination and complaints related to the Uniformed Services Employment U.S. Department of Labor's Veterans' Employment and Training Service and Reemployment Rights Act (USERRA) and the U.S. Office of Special Counsel Personnel actions/adverse action appeals/MSPB matters U.S. Merit Systems Protection Board Disagreement with law or other political dispute Your elected legislative official

VISN 12 Needs to Improve How It Administers the Veterans Community Care Program

2025
24-01757-146
Review
Department of Veterans Affairs OIG
Department of Veterans Affairs

This review found VISN 12 medical facilities (covering parts of Illinois, Indiana, Michigan, and Wisconsin) did not consistently identify veterans eligible for community care, inform them of their care options, and deliver timely care. Among the causes, schedulers lacked the means to identify all...

The Emergency Department Construction Project at the Audie L. Murphy Memorial Veterans’ Hospital in San Antonio, Texas, Did Not Follow VA and Industry Equipment Design Standards

2025
24-00982-147
Review
Department of Veterans Affairs OIG
Department of Veterans Affairs

The OIG conducted this review after receiving a hotline allegation that the 2024 emergency department expansion and renovation at the Audie L. Murphy Memorial Veterans’ Hospital in San Antonio, Texas, did not meet standards. Some exam rooms were said to put patients at risk because the rooms were...

Facilities Need to Fully Implement VHA’s Strategic Planning and Request Process for Nonexpendable Medical Equipment

2025
24-02295-155
Audit
Department of Veterans Affairs OIG
Department of Veterans Affairs

The OIG conducted this audit to determine whether medical facilities followed VHA’s process to plan, request, and approve nonexpendable medical equipment purchases. Nonexpendable equipment typically has a useful life of two years or more and costs at least $300. Ventilators, radiology equipment, and...

Improved Oversight of VHA’s Nonexpendable Equipment Is Needed

2025
24-01676-153
Audit
Department of Veterans Affairs OIG
Department of Veterans Affairs

VHA staff use nonexpendable equipment—durable items that can be continuously used for two years or more—to deliver patient care and operate medical facilities. This equipment must be inventoried annually if it is valued at $5,000 or more, sensitive in nature, or capitalized property. These...

FY 2016 Risk Assessment of VA's Charge Card Program

2017
16-02138-149
Audit
Department of Veterans Affairs OIG
Department of Veterans Affairs

This work product summarizes an OIG review of allegations of VA waste, fraud, abuse, or mismanagement. The results of the OIG’s oversight efforts are typically published in a formal report. However, the OIG has issued alternative work products, such as this one, in lieu of a full report in certain...

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