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Abbreviation
AMTRAK
Agencies
Amtrak (National Railroad Passenger Corporation)
Federal Agency
Yes
Location

United States

What to Report to the OIG Hotline
Contract and Grant Fraud Environmental, Health, and Safety Violations Computer Crimes Product Substitution and Suspect/Counterfeit Parts Bribery, Kickbacks, and Gratuities False Statements and False Claims Conflicts of Interest and Ethical Conduct Violations Travel Fraud Theft or Abuse of Government Property Violation(s) of Criminal Law and/or the Civil False Claims Act in Connection with a Federal Contract Other Violations of Federal Laws and Regulations Any Issue Believed to be Fraud, Waste, or Abuse Related
What Not to Report to the OIG Hotline
Amtrak Emergencies - Amtrak emergencies should be directed to the Amtrak Police Department at 1-800-331-0008. Customer Service Complaints - If you wish to submit a customer service complaint, such as issues related to train delays, cleanliness of trains, demeanor of Amtrak employees, and/or to request a refund, please contact Amtrak Customer Service or 1-800-USA-RAIL.

Train Operations: Rightsizing Workforce and Using It More Flexibly Could Reduce Costs at Preventative Maintenance Facilities

2019
OIG-A-2019-012
Audit
Amtrak (National Railroad Passenger Corporation) OIG
Amtrak (National Railroad Passenger Corporation)

This report assesses the extent to which the Mechanical department efficiently staffs its 12 preventative maintenance facilities. This report is our third in a series that examined how the company can reduce costs by addressing inefficiencies in maintenance operations staffing practices.Although the...

Program Manager Terminated For Travel Pass Fraud

2019
OIG-I-2019-321
Investigation
Amtrak (National Railroad Passenger Corporation) OIG
Amtrak (National Railroad Passenger Corporation)

An Amtrak Program Manager based in Washington D.C. was terminated July 1, 2019, for allowing a family member to use her company travel pass and Amtrak identification card to frequently travel on Amtrak trains between May 2018 and June 2019. The company’s travel pass policy allows Amtrak employees to...

Former Employee Enters Into The Veteran's Treatment Court Program and Ordered to Pay Restitution for Theft of Funds

2019
OIG-WS-2019-320
Investigation
Amtrak (National Railroad Passenger Corporation) OIG
Amtrak (National Railroad Passenger Corporation)

A former Amtrak Lead Service Attendant in Chicago, Illinois, entered into an agreement with the Circuit Court of Cook County, Illinois, to participate in the Veteran’s Treatment Court program for a period of two years for the theft of funds from the company. The former employee was also ordered to...

GOVERNANCE: Quality Control Review of Amtrak’s Single Audit for Fiscal Year 2018

2019
OIG-A-2019-011
Audit
Amtrak (National Railroad Passenger Corporation) OIG
Amtrak (National Railroad Passenger Corporation)

Amtrak (the company) contracted with the independent public accounting firm of Ernst & Young LLP to audit its consolidated financial statements as of and for the fiscal year then ended, September 30, 2018, and to provide a report on internal control over financial reporting and compliance with...

Asset Management: Improved Inventory Practices Could Help the Company Better Manage its Maintenance-of-Way and Rolling Stock Equipment

2019
OIG-A-2019-010
Audit
Amtrak (National Railroad Passenger Corporation) OIG
Amtrak (National Railroad Passenger Corporation)

This report assesses how effectively the Engineering department maintains accountability for the company’s maintenance-of-way (MOW) and rolling stock equipment. Company policy requires the department to maintain accountability for this equipment throughout its lifecycle—from its acquisition, during...

Safety and Security: Physical Security Vulnerabilities at Washington Union Station and Ivy City Yard

2019
OIG-A-2019-009
Audit
Amtrak (National Railroad Passenger Corporation) OIG
Amtrak (National Railroad Passenger Corporation)

This report assesses the effectiveness of the company’s efforts to ensure the physical security of Washington Union Station and Ivy City Yard.We identified a variety of security concerns at both facilities with perimeter and interior security, poor lighting, nonworking security cameras, and an...

Electrician Resigns for Conducting Side Jobs During Amtrak Shifts

2019
OIG-WS-2019-319
Investigation
Amtrak (National Railroad Passenger Corporation) OIG
Amtrak (National Railroad Passenger Corporation)

An Amtrak Electrician in Providence, Rhode Island, resigned from employment on July 10, 2019, following our investigation, which revealed the employee violated company policies by engaging in outside employment multiple times per week for several months in 2016 and 2017 and that, in early 2019, the...

Employee Resigns After Admission of Engaging in Outside Employment While on FMLA Leave

2019
OIG-WS-2019-318
Investigation
Amtrak (National Railroad Passenger Corporation) OIG
Amtrak (National Railroad Passenger Corporation)

An Amtrak employee in Chicago, Illinois, resigned from employment on July 5, 2019, following our investigation, which revealed the employee violated company policies by engaging in outside employment while taking leave from the company under the Family Medical Leave Act (FMLA). During an interview...

Information Technology: Improving Cybersecurity and Resiliency of Train Control Systems Could Reduce Vulnerabilities

2019
OIG-A-2019-008
Audit
Amtrak (National Railroad Passenger Corporation) OIG
Amtrak (National Railroad Passenger Corporation)

The Office of Inspector General (OIG) conducted an audit of Amtrak’s (the company) train control systems. Our audit objective was to assess the company’s efforts to identify and address vulnerabilities in these systems and to ensure resiliency.The company uses train control systems to dispatch and...

Two Employees Terminated for Violation of Company Policy

2019
OIG-WS-2019-317
Investigation
Amtrak (National Railroad Passenger Corporation) OIG
Amtrak (National Railroad Passenger Corporation)

An Amtrak Trainer was terminated from employment on May 7, 2019, and an Amtrak Foreman was terminated on May 17, 2019, after our investigation determined both employees violated company policy. We found that the Chicago-based employees falsified company training records for required safety-related...

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