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Two previous studies by the OIG pointed to physical advertising’s strength in leaving a lasting impression and its ability to make an emotional connection with consumers. This time, we extended our research to examine how physical advertising compares with digital advertising for branding purposes...
In 2007, the Postal Service introduced the Continuous Improvement (CI) Program as a management strategy to produce both immediate and sustainable, continuous process improvements. CI is an ongoing effort to improve Postal Service products, services, or processes. The Postal Service uses the Lean Six...
Our objective was to evaluate the U.S. Postal Service’s identity verification internal controls for its Change of Address (COA) service.
Our objective was to determine whether the network perimeter firewalls are properly configured and functioning to safeguard information technology (IT) according to Postal Service standards and industry best practices. Perimeter firewalls are the first line of defense of an organization’s IT network...
This report presents the results of our self-initiated audit of Local Purchases and Payments – Marietta, OH, Post Office. The Marietta Post Office is in the Ohio Valley District of the Eastern Area. This audit was designed to provide U.S. Postal Service management with timely information on...
We examined the customer experiences associated with the Postal Service’s Customer Care Centers (CCCs). We found four ways USPS could improve the customer experience: preventing calls with better information and fixing underlying issues; decreasing customer effort when calling the CCCs; shortening...
This report presents the results of our self-initiated audit of Local Purchases and Payments – Otisville, MI, Main Post Office. The Otisville Post Office is located in the Detroit District of the Great Lakes Area. This audit was designed to provide U.S. Postal Service management with timely...
This report presents the results of our audit to assess management’s corrective action to address mail delivery issues for customers serviced by the Cimarron Hills Station . The Cimarron Hills Station is in Colorado Springs, CO, in the Colorado/Wyoming District, Western Area. This audit was...
This report responds to a request from Sen. Heidi Heitkamp of North Dakota about employee issues at the Dickinson Post Office. In response to that request, our objectives were to determine whether the U.S. Postal Service complied with employee payment requirements and assess employee engagement and...
The objective was to assess the effectiveness of the Terminal Handling Services (THS) the U.S. Postal Service uses to sort and transport mail in the Southern Area. THS suppliers load mail into FedEx air containers and deliver them to FedEx for transportation across the nation. They also transport...
