Contractual Support Services for the U.S. Postal Service’s Continuous Improvement Program

In 2007, the Postal Service introduced the Continuous Improvement (CI) Program as a management strategy to produce both immediate and sustainable, continuous process improvements. CI is an ongoing effort to improve Postal Service products, services, or processes. The Postal Service uses the Lean Six Sigma (LSS) problem-solving process as part of the CI Program. The objective of our audit was to determine whether contractual support services for the CI Program were effectively supporting the program’s goals.