U.S. Postal Service

The U.S. Postal Service uses the Customer Service Adjusted Workload (CSAW) and Customer Service Variance (CSV) models to optimize retail and customer service operations. The CSAW model is used daily to record the actual workload in customer service units. Supervisors input actual workload for manual...

The Postal Accountability and Enhancement Act of 2006 was enacted at a time when mail was a primary vehicle for advertising, correspondence, and business transactions. Since that time, consumer behavior and the marketing industry have significantly changed. Digital advertising, electronic bill pay...

Our objective was to assess the efficiency of the U.S. Postal Service’s transportation consolidations of mail (loading, unloading, and trailer utilization) for long-distance Highway Contract Routes (HCR) at the Atlanta Network Distribution Center (NDC).

To address the threats and opportunities presented by ecommerce, the Postal Service could provide services close to its core competencies to serve ecommerce businesses reliant on return shipping as a part of their business model. The Postal Service is well situated to serve the product returns...

The U.S. Postal Service considers mail to be delayed when it is not processed in time to meet the established delivery day. Mail processing facilities are required to complete daily mail counts and self-report on-hand mail, delayed mail, late-arriving mail, and mail processed after the cut-off time...

U.S. Postal Service tort claims are claims for damage to or loss of property, or claims for personal injury or death to non-Postal Service personnel caused by the negligent or wrongful act or omission of an employee acting within the scope of his or her employment. The objective was to assess the...

The OIG's Field Financial Risk Model identified the Eatontown, NJ, Post Office made a total of $20,773, or 36 percent, of all local purchases and payments within the South Jersey District. During our review, we identified the Eatontown Post Office had an additional $2,000 of local purchases and...

The objective of this audit is to determine whether voided Postage Validation Imprinter (PVI) label refunds and Customer Metered Mail Postage refunds were properly issued, supported, and processed at the Secaucus Main Office. The PVI is a printing device attached to a point-of-sale terminal that...

The Postal Service and the federal government share the CSRS pension costs for USPS employees who once worked for the former Post Office Department. However, the Postal Service is currently responsible for all increased pension costs resulting from pay raises given to those employees since its...

Our objective was to identify opportunities to improve Surface Visibility (SV) scan compliance at Postal Service processing and distribution centers (P&DCs) in the Capital Metro Area and summarize our prior Western Area SV scanning audit work. This is our second and final report examining SV...