U.S. Postal Service

We conducted this audit to provide Postal Service management with timely information on potential operational risks at the Graceland Annex in the Chicago District of the Great Lakes Area. The Graceland Annex has 651 city routes and two parcel delivery routes staffed with 79 regular carriers and 17...

The Postal Service uses Negotiated Service Agreements (NSAs) to better meet customer needs in the highly competitive parcel shipping market. The number of NSAs has grown from several dozen in 2012 to more than 1,000 as of 2018. These agreements must be approved by the Postal Regulatory Commission...

In fiscal year (FY) 2018, the Postal Service had 286 mail processing facilities with over 70 million interior square feet. Between October 2010 and February 2018, mail processing facilities generated more than 46,000 maintenance requests and incurred over $876 million in maintenance costs. The...

Our objective was to assess the U.S. Postal Inspection Service’s compliance with criminal and administrative processes, including the effectiveness of internal controls. Specifically, we reviewed the areas of case management, accountable property, and training in the Fort Worth Division, which was...

The Postal Service offers no-fee post office (PO) box service to customers who do not receive any form of carrier delivery. Customers apply for the no-fee PO box service by completing an application and providing identification to a Postal Service employee. Retail personnel determine customer...

This audit responds to concerns raised about mail service in selected post offices in the Richmond District. Customers complained their mail was not delivered, tampered with, damaged, and mis-delivered. The Richmond District has 74 delivery units, 1,415 city routes in the Delivery Operations...

Every Postal Service-owned vehicle is assigned a Voyager credit card that is used to pay for its commercially purchased fuel, oil, and routine maintenance. OIG data analytics identified offices with potentially fraudulent Voyager card activity. The objective of this audit was to determine whether...

The Management Operating Data System (MODS) is a web-enabled application that provides a systematic approach to gathering, storing, and reporting data on workload, workhours, and machine utilization by operation number and facility type. The Postal Service uses MODS data to plan workload, project...

OIG data analytics noted the Memphis, TN, Main Post Office (MPO) issued 18 refunds involving Business Reply Mail (BRM), totaling $180,397, on 10 separate dates from January 1 through October 31, 2018. This was the fourth highest amount compared to other offices nationwide and represented 94 percent...

OIG data analytics identified Boston, MA, Fort Point Station had refunds by money order exceeding $37,000 for June through August of fiscal year (FY) 2018. Subsequent research disclosed refunds, issued by money order as well as those disbursed through Accounting Services Center, for June 2018...