Report File
Date Issued
Submitting OIG
U.S. Postal Service OIG
Other Participating OIGs
U.S. Postal Service OIG
Agencies Reviewed/Investigated
U.S. Postal Service
Report Number
DR-AR-19-005
Report Description
This audit responds to concerns raised about mail service in selected post offices in the Richmond District. Customers complained their mail was not delivered, tampered with, damaged, and mis-delivered. The Richmond District has 74 delivery units, 1,415 city routes in the Delivery Operations Information System, and 1,064,670 city delivery points. Our analysis of key city delivery performance indicators including carriers returning after 7 p.m., overtime hours used, and customer complaints identified 16 delivery units with poor performance.
Report Type
Audit
Location
Richmond, VA
United States
Number of Recommendations
3
Questioned Costs
$3,649,486
Funds for Better Use
$3,649,486
