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Report File
Date Issued
Submitting OIG
U.S. Postal Service OIG
Other Participating OIGs
U.S. Postal Service OIG
Agencies Reviewed/Investigated
U.S. Postal Service
Report Number
FT-AR-19-004
Report Description

The Postal Service offers no-fee post office (PO) box service to customers who do not receive any form of carrier delivery. Customers apply for the no-fee PO box service by completing an application and providing identification to a Postal Service employee. Retail personnel determine customer eligibility and enter data into the Web Box Activity Tracking System (WebBATS), a web-based application that allows retail personnel to manage PO box inventory. Our objective was to determine whether internal controls over no-fee PO boxes were effective to ensure only eligible customers received the service.

Report Type
Audit
Location

Western Area,
United States

Number of Recommendations
3
Questioned Costs
$0
Funds for Better Use
$0

U.S. Postal Service OIG

United States