U.S. Postal Service

Financial differences are used to report financial adjustments for variances in financial transactions at postal retail units (PRU). Differences include inconsistencies between banking deposits and receipts, errors with transmitted sales and money order data, and stock shipments not received by the...

The OIG fielded a nationally-representative survey of microbusiness owners and employees, hosted a moderated online discussion board and an expert panel, and conducted interviews with Postal Service employees and executives. The OIG found that while microbusinesses are generally satisfied with the...

Our objective was to assess whether the U.S. Postal Inspection Service has developed and implemented adequate controls to ensure proper oversight of area cases. We found that the Postal Inspection Service does not have adequate controls and processes in place to oversee area cases. Postal inspectors...

This report presents the results of our self-initiated audit of Miscellaneous Non-Postal Revenue Refunds - Golden, IL, Post Office. The Golden, IL, Post Office is located in the Gateway District of the Great Lakes Area. The Golden Post Office is a Remotely Managed Post Office (RMPO),1 with...

Our objective was to evaluate mail delivery service issues at selected delivery units in the Ohio Valley District. In fiscal year (FY) 2018, the U.S. Postal Service’s Ohio Valley District received 67,263 customer contacts regarding mail delivery and customer service. Residents expressed concerns...

Based on our data analysis, miscellaneous services at the Sturgeon Bay Post Office totaled $4,325 for fiscal year (FY) 2019, Quarter (Q) 2, which is a significant change from having no activity for FY 2018, Q2. In addition, miscellaneous services for FY 2019, Q2, at the Sturgeon Bay Post Office were...

OIG data analytics identified the W.T. Harris Station as having $78,368 in meter revenue refunds from January 1 through March 31, 2019, compared to $48,973 for the prior quarter (October 1 through December 31, 2018), which is a 60 percent increase based on data from the Enterprise Data Warehouse...

The Postal Service uses Account Identifier Code (AIC) 526, Refund Spoiled/Unused Customer Meter Stamps, to record refunds of spoiled/unused postage meter stamps from customer postage meters. OIG data analytics identified that the New Brighton Branch recorded $50,125 to AIC 526 from April 1 to...

This report presents the results of our self-initiated audit of Postage Refunds – North Topeka, KS, Post Office. OIG data analytics identified that the North Topeka Post Office issued postage refunds exceeding $38,000 from January 1 through March 31, 2019, for Account Identifier Code (AIC) 528...

As this brief history shows, the postal establishment struggled to adapt to the many ways the dispersed rural population differed from the concentrated urban population. Even though America has become an increasingly urban society, rural areas retain a distinct culture. The Postal Service is a part...